How was your experience looking for help today? Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request. Find even more resources to help grow your business on our Youtube channel. A bank statement that shows the bank header, bank accountholder name, and the most recent Squarespace charge. I basically build infrastructure online. Contact us by email to get help with this topic. A verified owner has the highest degree of permissions in Search Console. Feb 2021 - Present2 years 2 months. However, we can cancel or remove the site. Send us a message and read our answer when its convenient for you. Enter your domain under the Domain section. To submit a notice of claimed copyright infringement, you will need to submit a notice of infringement using the form below. Last updated on September 24, 2022 @ 11:32 pm. All guides about Squarespace Scheduling also apply to Acuity; the handful of features that are different are clearly marked. Squarespace's response to notices of alleged copyright infringement may include the removal or restriction of access to allegedly infringing material. The verification code is a string of letters and numbers unique to your site. We currently offer live chat support in English only. How do I make my Squarespace site searchable? We recommend. "Cloudflare protection for your domain is in a pending state while we verify ownership.". December 16, 2022 in Feedback on Your Site, Hi, I successfully connected a Godaddy domain to a client site (and published it: tesswilkinsonryan.com) but it still says "This website is pending domain owner verification.". DarkDeviL March 3, 2023, 4:58pm 2. This will appear in search engine results pages (SERPs) as a brief snippet that describes the content of your site. While signing up for Google Workspace (previously G Suite), youll need to verify your domain ownership. Real-time conversation and immediate answers. When you register or change a Squarespace domain's contact information, you must verify the action via email. Which account do you need help with today? An image of your government-issued ID, such as a drivers license, passport, military ID, or permanent resident card. "top::memberareas:billingsignup":"New Release Team (Chat)", Please attach the following documents: "top::memberareas:creatingmemberareas":"New Release Team (Chat)", Please note that we can't reply individually, but well contact you if we need more details. I'm configuring a private DNS name for my Amazon Virtual Private Cloud (Amazon VPC) endpoint service (AWS PrivateLink) and setting up a DNS TXT record. A person holding a smart phone and looking at Colima's website, A sample domain name for a Squarespace website, A screenshot of the Commerce product in the Squarespace platform, A sample imagery for sending email campaigns, A screenshot of the scheduling product in the Squarespace platform, A screenshot of the member area product in the Squarespace platform, A screenshot of the Video Studio mobile app, An iPad showcasing an e-commerce website built with Squarespace, A person holding a smart phone and looking at a website built with Squarespace, A screenshot of editing tools on the Squarespace platform, Examples of questions in the Squarespace Community Forum, A Squarespace website with the Squarespace Customer Service Chatbot open on the screen. Send us a message and read our answer when its convenient for you. Log into your account so we can customize your experience. Which account do you need help with today? 3. Log into your domain account, thenfind where you manage your DNS settings. If this message appears in your site's Domains panel, review your other Squarespace sites to find where the domain is connected. Did you find the information you were looking for? An image of the deceased persons obituary, death certificate, and/or other documents. Please advise. Enter as many domains as possible. Learn how to take a screenshot here: Squarespace Scheduling and Acuity Scheduling have merged Help Centers. You recently transferred DNS service to Amazon Route 53, but you didn't update the name servers with the domain registrar. Your domain provider doesn't support CNAME records. Learn best practices, train yourself, and be confident you're getting the most out of Squarespace. All we wanted to do is create a website for our offline business, but the daunting task wasn't a breeze. You are free to obscure other personal information in the document. Everyone is welcomeno website required. We'll email you requesting. Any comments, requests, or concerns we should know? hrmota, flir thermal scope parts. If you recently connected your domain and the DNS settings panel shows error messages, this is normal. Everyone is welcomeno website required. We'll help you find the answer or connect with an advisor. 2023, Amazon Web Services, Inc. or its affiliates. If you can't find the site where your domain is connected, contact us for help. Stand out online with the help of an experienced designer or developer. And this message (attach) is showing on the webpage. Use this form to submit a request about exemption from sales tax collected for Squarespace payments. URLs of any websites connected to the account. A sample domain name for a Squarespace website. Real-time conversations and immediate answers from our award-winning Customer Support team. Real-time conversation and immediate answers. Click Request verification . Note: If the verification status shows Pending Verification for a long time, then you can try manually starting the verification process. Squarespace will sometimes ask you to add an extra CNAME record for verification. Any additional documents, such as Legal Representation documentation. With priority support, youll skip the line and get your request answered first. For example, a drivers license, passport or permanent resident card. This guide is not available in English. Your feedback helps make Squarespace better, and we review every request we receive. (Not required for two-factor authentication issues.). Join our active community of Squarespace users and professionals for advice, inspiration, and best practices. Did you already try to recover your account through the login page? We'll help you find the answer or connect with an advisor. Squarespace 5, our legacy platform, doesn't allow permissions to be edited. {"schedules":[{"id":50095,"name":"Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2014-10-03T22:10:16Z","updated_at":"2022-10-31T08:17:58Z","intervals":[{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640}]},{"id":360000418191,"name":"Social Team Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-01T09:34:47Z","updated_at":"2020-09-03T13:07:03Z","intervals":[{"start_time":240,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640},{"start_time":8880,"end_time":10080}]},{"id":360000421112,"name":"Account ManagementVIP Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-29T20:18:51Z","updated_at":"2021-03-03T10:38:13Z","intervals":[{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640}]},{"id":5995548166541,"name":"Live Chat Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:10:42Z","updated_at":"2023-01-08T15:29:29Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":5995587746445,"name":"Live Chat AUS/NZ Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:12:38Z","updated_at":"2022-11-03T15:05:36Z","intervals":[{"start_time":1080,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]}],"url":"https://squarespace.zendesk.com/api/v2/business_hours/schedules"}, 24-72 hours for the connection to start working properly, copying the code from your site's DNS settings panel and pasting it into your provider's settings, Connecting a domain to your Squarespace site, Connecting a GoDaddy domain to your Squarespace site, DNS records for connecting third-party domains, In your site's DNS settings panel and in your provider's DNS editor, The verification code is a string of letters and numbers unique to your site. Submit a request about a deceased customer's website The Current Data column in the panel will start to update and show whetheryour records are entered correctly. We might ask you to confirm your identity in other ways. If you want to verify domain ownership of a Squarespace account, youll first need to find the corresponding DNS records. Log into your account so we can customize your experience. For help recovering a Google Workspace account, contact us here. Squarespace 5, our legacy platform, doesn't allow permissions to be edited. Whenever possible, open a ticket or reply to us using an email address listed as the Site Owner, Administrator, or contributor with Billing permissions. The verification CNAME record (the one that points to verify.squarespace.com) has a few specific troubleshooting steps to try: Try these troubleshooting steps for either of the CNAME records: If you find A records in your domain provider's account that dont match the four used to connect your domain, they may need to be deleted. Verification CNAME isn't connecting. If you entered multiple websites above, attach statements showing the most recent charge associated with every site. With priority support, youll skip the line and get your request answered first. {"schedules":[{"id":50095,"name":"Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2014-10-03T22:10:16Z","updated_at":"2022-10-31T08:17:58Z","intervals":[{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640}]},{"id":360000418191,"name":"Social Team Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-01T09:34:47Z","updated_at":"2020-09-03T13:07:03Z","intervals":[{"start_time":240,"end_time":1440},{"start_time":1680,"end_time":2880},{"start_time":3120,"end_time":4320},{"start_time":4560,"end_time":5760},{"start_time":6000,"end_time":7200},{"start_time":7440,"end_time":8640},{"start_time":8880,"end_time":10080}]},{"id":360000421112,"name":"Account ManagementVIP Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2020-09-29T20:18:51Z","updated_at":"2021-03-03T10:38:13Z","intervals":[{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8640}]},{"id":5995548166541,"name":"Live Chat Business Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:10:42Z","updated_at":"2023-01-08T15:29:29Z","intervals":[{"start_time":1680,"end_time":2640},{"start_time":3120,"end_time":4080},{"start_time":4560,"end_time":5520},{"start_time":6000,"end_time":6960},{"start_time":7440,"end_time":8400}]},{"id":5995587746445,"name":"Live Chat AUS/NZ Hours","time_zone":"Eastern Time (US & Canada)","created_at":"2022-05-04T15:12:38Z","updated_at":"2022-11-03T15:05:36Z","intervals":[{"start_time":1080,"end_time":1440},{"start_time":1440,"end_time":2880},{"start_time":2880,"end_time":4320},{"start_time":4320,"end_time":5760},{"start_time":5760,"end_time":7200},{"start_time":7200,"end_time":8400}]}],"url":"https://squarespace.zendesk.com/api/v2/business_hours/schedules"}, Domain verification with a TXT Record (alternative method), our standard process for connecting a domain, Connecting a third-party subdomain to your Squarespace site, Connecting a domain to your Squarespace site, Adding custom DNS records to your Squarespace-managed domain, Accessing your Squarespace-managed domain's DNS settings, Verifying third-party domains for Email Campaigns. Austin, Texas, United States. Stand out online with the help of an experienced designer or developer. We currently offer live chat support in English only. You can also use a DNS lookup service like DNSimple to verify the domain ownership.