Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Covid 31 Refunds 41 StubHub 211. Personal Loans can provide financial relief during an emergency. International orders are handled a bit differently than those within the US, @Lighty7. All Rights Reserved. 0. This means sellers set the ticket prices. Find the sale. Enter your gift card number in the Add a Fancode & gift code section. "So were afraid that its just gonna be money thrown to the wind.. DoNotPay records the details of your purchase to boost your chances of winning the refund. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. You never know when you might find yourself financially strapped - the good news is you have options. You can also try refreshing your Listings page. Keep in mind that you may not be refunded in money. Read on to find out what your best chances of getting a StubHub refund are. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Purchased 2 NFL tickets on StubHub. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Thanks SO much! Reach out to customer service representatives via social media, Call the event organizer and state your case. 6:00 AM - 7:00 PM PT weekends. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. . We will process the refund to your original payment method within 5 days. If your payment is pending, well cancel the payment. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. StubHub is a marketplace where fans buy from and sell tickets to one another. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Congratulations on your sale. You already know that. I think I'm golden and I made my sale. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. NewsletterDollar ScholarStill learning the basics of personal finance? We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. An email might never be responded to, and the same goes for phone calls. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Clear your Internet browsers cookies and cache. Would not make an exception,to a hotel reservation I made thru Priceline. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Have a StubHub question? And never again. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Your online site is a disaster, It does not work to apply a credit. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Sorry we couldn't be helpful. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. This number worked fantastically, and I got all I needed accomplished! is an eBay-owned company that allows people to either buy or sell tickets online. If you feel like StubHub cheated you, you could take action against them. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Sellers . Events postponed or rescheduled won't be refunded, Fowlks said. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. To reach Customer Support call 1-866-788-2482. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Click here to explore your options! Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. The cash refund will be issued by May 31, 2021 and will. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. DoNotPay doesnt care about that. 1:00. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. After the switch, you will enter the email address you use to access the community in order to reset your password. Let us teach you the major money lessons you NEED to know. Otherwise you will receive a voucher for 120% of your purchase price. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Remember, your order is covered by our FanProtect Guarantee." For customer support people can visit their help topics to search for answers to questions or browse popular topics. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Click on any of the links and there is a private message link on the moderators page They can assist you. I received an access code that didn't work and Customer Service asked me to give the seller a little time. / What happens when an event is canceled. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. If I did I woulda dropped my price or took my friend to the game. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. All you need to do is follow these short steps below: Voil! I been buying and selling for 12 years with them. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . What Qualifying Event Would Trigger 18 Months COBRA Continuation? Apply your StubHub balance during checkout on your next purchase. "If you have tickets to a show that is postponed, you will be able to select your refund . We are changing the way you register and sign-in to the StubHub Community. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Phone Call 1-866-788-2482. Customers can keep their credits if they like. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. this link is to an external site that may or may not meet accessibility guidelines. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. 7 calle 1, Suite 204 How do I contact StubHub for a refund? Had a concert canceled because of COVID-19? If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Illinois Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. There Application crashes. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Check out the table below to see the best alternatives to StubHub. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Just log into your DoNotPay account using any. The old bait and switch! Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. We'll email you when an event is canceled. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Go ahead and file a chargeback on your credit card. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Get immediate StubHub support from HelpOwl.com. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. on 2/28 at 3:05PM To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. 1.866.788.2482. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? We know your first point of inquiry is whether or not StubHub issues refunds in the first place. So the funds are available but you only adhere to the state-by-state laws? Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. On March 7th, StubHub emailed Marrali a copt of its refund policy. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Harris Teeter. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec There you will see your canceled event credit along with a link to request a refund instead. . For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. We are changing the way you register and sign-in to the StubHub Community. They're upset StubHub is refusing to . Explain your scenario, and provide any applicable evidence. Learn more about how we make money. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. This watermark prevents others from copying them. We cant contact them and ask them to lower their prices. We just sent you a welcome email. I live in GA - was supposed to go to a premier league game in England in March. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. How do we request the refund? According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. New York United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Click or tap See actions and select Make changes. Fatsuma Stagehand No. Please take the tickets directly to the box office for a refund. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? AND TOLD ME THAT "Recine. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. On March 7th, StubHub emailed Marrali a copt of its refund policy. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Louisiana The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Still learning the basics of personal finance? works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. A million dollar company can not compensate a loyal customer a few hundred bucks. There's a class action lawsuit against StubHub from other customers who want a refund too. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Danielle is the author of this solution article. Supervisor " would NOT SPEAK WITH ME. Yes Bradley R. Hightower. For obvious reasons, this isnt usually a satisfying compensation. but I havent been able to get in contact with anyone from StubHub. Poor customer service is the biggest pet peeve to DoNotPay. but I havent been able to get in contact with anyone from StubHub. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Perhaps Its Time to Switch to Something Other Than StubHub. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Marrali just wants her money back, and she's not the only one. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Sometimes email clients send our first email to a spam or promotions folder. Phone: 866-788-2482. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. The credits are valid through the end of 2022. These are often free tickets the seller can relist. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option.