There was lots of hand sanitizer offered and cleaning of the actual ride. As unprecedented protests against China's zero-COVID policies escalated in November, Li Qiang, the man recently elevated to No.2 on the ruling Communist Party's Politburo Standing Committee, seized the moment. Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Having some questions about visiting or booking? We regularly review our policies to ensure a safe and enjoyable experience at our parks and resorts. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. Commercial photography, videotaping, and recording of any kind is prohibited. Lost and Found opens one hour after park opening and closes when all guests are out of the park. Guests shall not enter into any restricted areas, ride perimeters, animal enclosures, or designated employee areas. For Dollywood rides, you can also find height requirements on the mobile app. If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. The fee is $18 for a single; $20 for a double. The company's 160-acre Dollywood theme park and 35-acre Dollywood's Splash Country water park reopened to the public on Wednesday. To determine which rides are suitable for your child, please visit Dollywoods Centralized Measuring station located between the Ride Accessibility Center and Rental Services on Showstreet. Illegal drugs of any kind (including prescription drugs not properly prescribed by a health professional). Dollywood and Dollywood's Splash County will reopen June 17. During the colder months, closures are based on temperature. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). Returns and refunds are a part of doing business online. Frequently Asked Questions. Pets are not permitted. Click herefor a complete listing of rides available to TimeSaver H2O users. For your convenience, Package Pickup is staffed until Park closing. This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes. Any park restaurant (this does not include concession stands) can assist you with warming a bottle. Along with ample disability parking, Dollywood Theme Park also provides accessible trams for those using wheelchairs during their visit. Yes, sometimes you go to try out a bucket list of rides. Let us answer your questions about what you can expect! Due to the dynamic movement you may experience on our rides, Apple Watches and other devices may activate their emergency call function. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. According to the company's website, on April 12, masks were made . Once the group returns, the adults will swap places with each other. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Dollywood temporarily closed its entrance to new visitors Wednesday after the park reached capacity limits set in the Tennessee Pledge to reduce COVID-19's spread. Park Hours Sign In | Register Search. Tickets are valid for the dates shown on the Ticket only and are good for all entertainment, shows, craft showcases, rides, attractions, and festivals, as applicable, but do not include games, parking, and separately ticketed concerts and attractions (provided, however, parking may be included when purchasing certain season passes at specific Properties, see the applicable website and description of the applicable Item for details). But please let us know if you continue to receive this issue at 1-800-Dollywood. A completed & signed copy of your TN Tax Exempt Certificate or 501 (c) (3) determination letter must be presented with each payment. Please see our Entertainment section for more information. The theme park in Pigeon Forge notified the Tennessee Department of Labor and Workforce Development of the layoffs in . The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. Tripadvisor performs checks on reviews. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride's manufacturer to ensure Guest safety. Check the Status of Your Refund. The daily rental fee provides each dog its own water supply. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. Doggywood is located adjacent to Guest Services at Dollywoods Front Gate. The use of illegal drugs is prohibited at the Property and at all times during participation in any Herschend Activity. The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. . However, they are responsible for 2.5% county amusement tax and 1% county food tax on prepared food. Do not cross any fences, chains, landscape areas or other barriers. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. On Feb. 26, StubHub's general counsel was hailing the company's . 1. Smoky Mountain weather is very unpredictable. Facepaint that completely covers the face or alters the identity of the Guest is not permitted. Passes may not be eligible for renewal if any of the following are true: If you feel this is in error, you can remove that pass from your account and then re-link it. Although pets are not permitted inside Dollywood (except for service animals), we are pleased to offer accommodations for dogs at Doggywood. Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees, or apply their cruise fare toward a future sail date. Return Costs. Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.Once there, click/tap the arrow on the far right of your recent order. For owners who really want to pamper their pooch, four cottages are available, or smaller kennels are available. Airbnb lets its hosts pick from a range of cancellation . The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. There are three different levels of TimeSaver H2O. The moment we've all been waiting for has finally arrived: Dollywood is officially open for 2021. If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. "We have been following the coronavirus crisis very closely and based on developments within the last 24 hours and in consultation with the State of Tennessee, we are going to delay our season opening until March 28," Craig . RV parking lot is not available for overnight parking or camping. Dollywood and Dollywood's Splash Country offer a variety of options for Guests who must make nutritional needs considerations. Contact your local chapter to determine if tickets are available. Dollywood is happy to accommodate guests with mobility needs. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you. If this occurs, please return any forfeited comp admissions/meal vouchers. More Time, Less Wait! A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a Ticket) is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. Airlines currently offering travel flexibility perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges . Groups eligible for tax exempt status will not be charged 9.75% TN state sales tax. International Returns. Do not create disruption with behavior that is unruly, disruptive or illegal. Go to the Season Passes page on dollywood.com. Updated: 2:27 PM EDT May 18, 2020. Ask any Host for assistance or directions. Wheeled mobility devices with less than 3 wheels; Segways; devices that cannot maintain stability and balance when stopped, unpowered, or unoccupied, without training wheels or similar modifications; devices powered by any means other than manually or electrically; devices that travel faster than walking pace; multi-rider devices or devices that exceed 36 inches in width or 52 inches in length. On every ride there were multiple people standing in line who did not follow the policy. Otherwise, your groups refund will be adjusted accordingly. If it has been 4 or more years, you must purchase a new season pass. These lockers are a one-time fee of $10 for the day. You can also view frequently asked questions pages for more answers. Updated as of July 25, 2022. More about Returns. Strollers (single and double), wheelchairs and electronic convenience vehicles (ECVs) are available day of visit, first come, first served. Passholders are required to have aMy Dollywood Accountwhen purchasing online. Enter the park through designated entrances during operating hours only. Trams provide transportation to the Front Gate. Any form of harassment (including verbal harassment or abuse or threatening remarks or actions) whether directed at Guests, personnel, or animals is prohibited. The big home rental sites have different policies. Shark Tanks Kevin OLeary blasts Ocasio-Cortez: She kills jobs by the Florida bill would require bloggers to register before writing about DeSantis. Be sure to check the schedule prior to your visit for the most recent updates. Andrea Romano. Country music legend and philanthropist Dolly Partons amusement park, Dollywood, updated its COVID-19 restrictions this week. If park operations are interrupted because of severe weather and your stay is shortened, you can request a Rain Checkjust ask. Dollywood's Splash CountryDollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you. Proper attire is required at the Properties at all times. Good Question . We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. Dollywoods easy-to-use TimeSaver line management system lets you avoid long show lines at select shows and rides. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. I will say the tram team was very good about enforcing the policy. Rain Checks are not available for Season Passholders. Unfortunately, due to COVID-19, Dollywood was slow to open this year. Dollywood: Best part was leaving with a full refund - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. . Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. In the event of occasional inclement weather, we may need to close some or all of our rides. For less than the price of another day's admission, your group members can enjoy our park all season long! Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions. while the rest of the group rides the attraction. And for new and existing bookings created by Jan. 31 for any sailing . Published on March 15, 2021. Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches. There are no refunds for partially used tickets. Doha, Qatar - Qatar Airways has paid out over USD $1.2 billion in refunds to almost 600,000 passengers since March, demonstrating its commitment to honouring its obligations to passengers who need to change their plans due to the impact of the COVID-19 pandemic on global travel. Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. You can apply your paid one-day admission toward the price of a season pass. Costume masks. If you continue to have issues, let us know and we'll investigate for you. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts. Dollywood is a magical place, but a fair amount of effort can go into planning even a brief visit to this beloved theme park.From dining to strollers, the logistics may seem hopelessly confusing to the uninitiated. The 9 to 5 singer made headlines during the pandemic after she gave a sizable donation to help fund the development of the Moderna vaccine. To link a pass: Select the "+Add Pass" option. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. . Operating hours for the entire season are published as soon as they become available, but are always subject to change. If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. Herschend is not responsible for duplicated, damaged, lost, or stolen Tickets. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. American Express, Visa, Mastercard and Discover. These Terms of Sale (these "Terms") apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an "Item") by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to . This allows you to park your RV in our "Permit Parking" lot. Doggywood is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. Dollywoods Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Call center hours are 9-5 Monday . . Dollywood, originally scheduled to hold its . We will contact you through email with return options if your item is recovered. . ticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Dollywood offers more than 50 rides and attractions while Dollywood's Splash Country has more than 35 slides in 16 attractions.