Online and mobile check-in. Dec 2019 - Aug 20209 months. To save you waiting, our Oscar the chatbotmay be able to assist. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. You must always gift a whole reward. Cuisine and wine. You can use a credit card or debit card for this. height: 42px; Inflight entertainment. @media (min-width: 768px) { Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. Pro-tip: sign in to the website first, for the best Oscar experience. } HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. display: block; With four different Airpoints credit cards, there is a card to suit you. You'll also discover a variety of accommodations for your family's needs including 1-, 2- and 3-bedroom apartments and townhouses. Inflight wellbeing. You will then be able to enter a new password. 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . How can I find out when flights from my city are on sale? As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. When you join the Airpoints programme you will start at the basic membership level. You can call our friendly team on 1-800-262-1234, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. Airpoints Terms and Conditions apply. SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. More about membership tiers. Prices are per person, child discounts do not apply. I've lost my Airpoints card, or it's been stolen. Log in and start again by selecting your email preferences and re-saving. You'll see how many AirpointsDollars you can earn when you spend with them. Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. text-align: center; Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. Along with AirpointsDollars, you earn Status Points that let you move up the membership tiers. Tel: 1800 803 298. 0800 021 777. To make sure your account is kept safe, you may be asked to verify your identity by providing a code that has been sent via text or emailed to you. Can I transfer my AirpointsDollars to another member's account? We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. Can I exchange my AirpointsDollars for cash? @media only screen and (max-width: 479px) { Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. We'll send you a daily email with a list of our best deals, improving your chances of grabbing one of our ludicrous deals. How do I know how many Airpoints I'm earning? Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. At the start of each month*, the earn rate tiers, for Westpac . Air New Zealand Login Screen. If you receive a verification code from AirNewZealand that you did not expect or request for example you haven't been using your account or been engaging with us, it could mean someone is trying to access your account. You can also purchase a Star Alliance upgrade using AirpointsDollars. Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. A password manager stores all your passwords securely, so you do not need to remember them. This is a security feature to protect your account. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. Airpoints Airpoints is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. How does AirNewZealand manage personal information? Your Airpoints number if you have an Airpoints related enquiry. Terms and Conditions Rewards programme points will be awarded on eligible rentals. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. No. Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. How are prices calculated in the low fare finder? You can also purchase a Star Alliance upgrade using AirpointsDollars. The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. More about Koru. * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. Please report it to us. You can also check the most recent Airpoints email you received, as your latest balance as of the send date will be shown there. Card Members who currently hold or who have previously held any other Card product offered by American Express International (NZ), Inc in the preceding 18 month period are ineligible for this offer. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. We'll find out what happened, and credit your Airpoints account if your claim is successful. If you believe your credit card is compromised, contact your bank immediately. . The Airpoints credit cards are issued by Kiwibank Limited . We'll then ask you a challenge question to verify your identity. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. Pro-tip: For the best Oscar experience,sign in to the website first. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. It also generates unique and strong passwords for your use. You will need your booking reference and the last name on the booking. You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. If you call AirNewZealand, we will need to verify your identity in order to help you. For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. Lending criteria, terms, fees and conditions apply. Supplementary cardholder also means joint or additional cardholder. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. The relevant month, will be the statement period set out in your monthly statement. Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. You can click on the button to see a calendar with the exact days when the next best prices is available. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. You can register for email alerts, bringing our best deals to your inbox each morning. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. To reset your password, enter your username and email address and click Send. More about spending. I can't find the low greenlight deals but the counter says they're still available. Check your flights, request upgrades and more. Please note: Online Services is not currently available for residents of Continential Europe. Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. More on managing your account Image courtesy of airnewzealand.com. Can I transfer my AirpointsDollars to another member's account? Does this mean I will automatically get all other AirNewZealand email notifications? For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. Your card will be suspended, so it can't be used for purchases. Every tier Silver, Gold and Elite offers a specific set of benefits. As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. Now $655 (Was $871) on Tripadvisor: Marriott's Ko Olina Beach Club, A Marriott Vacation Club Resort, Oahu. See the applicable Credit Card Conditions of Use for full details. Why should I register? You can reset these at any time. If you have any questions on a Getaway package in the first instance please email weekendersupport@airnz.co.nz. } Then you can spend your Airpoints Dollars on flights and OneUp upgrades. and he will do his best to retrieve it for you. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. air new zealand boarding process. How do I complete the email and mobile verification process? View the current offers here.. Star Alliance member Air New Zealand runs the Airpoints loyalty program. Air New Zealand Lounges. Discover the possibilities for yourself and be rewarded for the things you do every day. (AirNewZealand reference numbers end in "H".). Save time with Air New Zealand and earn Airpoints Dollars See the Airpoints terms and conditionsfor full programme details. then. Domestic. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. All you need is your six character booking reference ending in "H". Update your password. Keep track of your Airpoints Dollar balance wherever you are. Islands. Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. } For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. Update: Some offers mentioned below are no longer available. Avisworld.com is a Car Rentals website . By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder.