2023 CNBC LLC. There is no way to get in touch with Ticketmaster directly. Great, but HOW?? Not looking for Taylor Swift? I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. However, each of the services comes with its own distinct advantages. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. Alex Murdaugh stands guilty of killing his wife and son. In short, we would suggest you go for StubHub if you like right now, but surely do try Ticketmaster next time. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. StubHubs website is very convenient to use. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. In most cases, tickets arent issued until 24 hours before the event. Swift will perform more . From the sellers side, 15% of the face value will be detected in the name of fees. Different events have different buyer fees. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. They'd inadvertently bought fake tickets. 4. and our You are not required to use the same device you used to book the tickets. Please help! I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. Plain and simple, wrote TJ Platt from Arizona. If there are tickets you can afford, buy . Office Hours. Theres a reason that online ticket sellers hit you with those extra fees after youve picked your seats and are ready to click buy.. Create an account to follow your favorite communities and start taking part in conversations. To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. This means people can first purchase the tickets from Ticketmaster and then sell them on StubHub. Please list the steps on how to do this. Here, Plaintiff affirmatively accepted the Termsincluding the arbitration agreementwhen she created her account on July 3, 2018, and, subsequently, each time she signed in to her account, and each time she purchased her tickets.. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. The whole thing took an hour, and at the end, there was no consensus on how to make ticket fees more fair. You would transfer the tickets from your Ticketmaster account to the buyers email address. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study, Tadelis said. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. Refunds can also be requested within 72 hours of purchasing your tickets. This does not cost you any more money. We are changing the way you register and sign-in to the StubHub Community. Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. StubHub pretty much assumes that they're the only resource available if you want to sell your tickets online, and they take advantage of that. I'm in the same boat. Sign into your StubHub account and click the "Sell" button in the top toolbar. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Now what you can do is sell them to other people on the same platform. In other cases, a reseller may be selling you tickets they haven't even secured yet. 2. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. Elon Musk thinks were close to solving AI. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. You can also contribute via. StubHub: $128 - $155. But that market may be full of landmines for unwary buyers, experts said. In most cases, tickets aren't issued until 24 hours before the event. If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. A place to discuss and share all matters concerning singer, Lana Del Rey. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. Someone in the audience stood up and yelled that they had been listening all day and would like to say something. You can enter the barcode of the ticket for them to get a hold of the important details. Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. display: none !important; Not looking for Taylor Swift? Moreover, if you wish to do business in buying and selling tickets, it is the best destination. StubHub acts as a secondary market most of the time. The other half of StubHub users continued to see the all-inclusive prices. What if the buyer doesn't have an account? You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. That money would go entirely to Ticketmaster. If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. Save my name, email, and website in this browser for the next time I comment. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. "Deals for hot tickets, you're virtually not going to find one," said Andrew Farwell, vice president of Outback Presents, an independent concert promoter based in Nashville. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Yes These days, the majority of ticket sales happen online. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. If you are a reseller of the ticket, it will cost you the listing price based on the face price you have allotted to each ticket. Some of the delivery options include: When you pay a UPS delivery fee, it might be higher than the actual cost for UPS to deliver your tickets. Sometimes, StubHub has the ability to lower the ticket prices just enough to beat out the competition. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. Customer service all the way to your seat, 2000-2022 StubHub. Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. You can buy tickets online over the website,. Thats the reason the StubHub experiment didnt work. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Its a party over here. For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. Unable to transfer Tickets Ive sold. Google Pay. They found that the ticket sellers began listing more higher-quality tickets located closer to the event stages, consistent with buyers purchasing more expensive tickets. Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. Sat, 17 Jun 2023 | It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. He noted that some governments have considered regulating this behavior to increase transparencyCanada, for example, has banned the use of drip pricing for ticket sales. Primary ticket dealers and resellers for events. 1. [79] Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. TicketLiquidator. Your email address will not be published. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. Alex Murdaugh sentenced to two life terms for murdering his wife and son. Facility charges are determined by the venues. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. As one member said after canceling their seats this sucks!. They use bots and whatnot which is so annoying. Enter the information for your event - including the date, time and venue - then click "Search." 4. 2020 Official Top 5 Review. While everyone seems to understand that the fees are both 1) very high and 2) seemingly nonsensical, it is less clear why theyve been allowed to get this way and whether theres any chance at all that they might change. It has a good user interface, and the website is user-friendly. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Is that normal? The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. Monday - Friday, 10:00 a.m. - 4:00 p.m. What happens in the case where they claim the venue has restricted transfer and mobile is the only allowed option in. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. Order processing fees are another type of convenience fee. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. A-List Members gain access to the best seats and the lowest prices. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. Sign up for The Goods newsletter. The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. Something went wrong. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. Obviously, were used to paying fees anytime we buy tickets online. They will have to create a Ticketmaster account in order to accept the tickets. Ability to view venue map. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. So, this certainly means you can be at a loss or profit accordingly. FanProtect service helps find replacement tickets if something goes amiss. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Depending on the venue, StubHub can show you a map of where each ticket's seat is. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. We do the research and testing so that you don't have to! On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." It allows you to become the original seller or the reseller by following a few easy steps and rules. You can try reaching out to Ticketmaster and see why the tickets are greyed out. In addition, they don't have the same order processing and delivery fees imposed by Ticketmaster. There are options to get Ticket Insurance, which will let you file a claim if you are unable to use your tickets for some reason. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. Please enter a valid email and try again. Danielle is the author of this solution article. Tickets for concerts and sporting events. Why can't I sell my tickets through my Ticketmaster account? The buying process of tickets on StubHub is similar to that of other ticket-selling websites. Registering yourself, selling on the website, buying process, and surfing on their website, nothing is complicated and every action can be carried out with ease. Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. You can also see all the fees broken down at the checkout. Ticketmaster should be able to confirm this for you. If available, select the ticket (s) you want to sell and click Continue.