This may limit your ability to be grantedanother visa. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. This charge is in addition to the amount originally paid for the tickets. Third, watch out for drip pricing. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. It has been fined in Italy and . When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. For a list of these situations see The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. 1. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 2.18 Merchant Description. Including any such items constitutes a material breach of these terms and conditions. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. ACCC chairman Rod Sims said the statements created a false sense of urgency. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. If tickets are not consecutive, then the Seller must create a separate listing. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. Cloudflare Ray ID: 7a293b3f6b3e1afb Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Note that Your payment may be withheld if you violate this clause. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. Find out more about fact-checking at CHOICE. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. According to the consumer group Which?, Viagogo's terms and conditions say . ! We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. 7.1 Ownership of Intellectual Property. 2.9 a) Exception to Sellers Obligation to Confirm. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 6.7 Third Party Information. 6.6 No Agency. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. Ultimately there are two questions to be answered . Provide documentary evidence with your request to support your claim. The caretaker period for the NSW Election commenced on 3 March 2023. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. The parent sponsorship application fee cannot be refunded. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. Further information can be found at If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). 4.1 Double Posting and Removal of Tickets. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Also, buyers only pay once they have been to the event and had no issues. And I had to chase for my tickets. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. 3. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Viagogo does not pay sellers unt. Tickets may be substituted with comparable or better seat locations without the Buyers approval. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. 7.2 Copyright. If you dont know the location of the office processing your application, send the completed form to your. Sellers should use our automated online confirmation process. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Anti-ticket-touting campaigners the FanFair Alliance . I understand the answer but I dont like it. You also agree not to separately contact the Buyer at any time for any reason. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. If this is also unsuccessful We will not offer a refund. To share your thoughts or ask a question, visit the CHOICE Community forum. Join millions of happy customers that have attended their favourite events, thanks to viagogo. They often process refunds if requested. You may only use the Services if You can legally enter into and form binding contracts. 6.2 Waiver of Consequential Damages; Liability Limit. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Be the first to hear about special offers. (Subclass 870) Sponsored Parent (Temporary) visa. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. 4.2 Stolen Property. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". We may investigate complaints and violations of our policies. Viagogo will keep saying they already paid you but they will never show you the proof of payment. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Service 196 Value 191 Shipping 166 When listing seated tickets, all tickets in the same listing must be consecutive seats. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). We do not control the information provided by other users which is made available through the Site. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. If you need to buy second-hand, know the risks. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. Contact Viagogo directly - raise a complaint & request a full refund. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Enter a valid email address (e.g. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. We often link to other websites, but we can't be responsible for their content. Viagogo DO NOT refund and are not contactable. Why is the price printed on the ticket different to what I paid? 3.2 Other Information. Editor, Marcus Herbert. If the Google listing says ad, do not click. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. This does not prevent us from varying these terms without reference to them. What is the viagogo complaint handling process? This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. 2.1 Requirements. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". You consent to the exclusive personal jurisdiction and venue of Swiss courts. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. See something that's not quite right in this article? The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. 2.7 Payment Authorization. View FAQs Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. We will not allow You to buy or sell tickets before You have registered with Us. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). Copyright (c) 2006-2023, viagogo AG. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 7.3 Additional Policies. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. We endeavour to rearrange delivery with the customer or arrange a collection point. 3.3 Laws and Regulations. 198.54.123.248 NSW Fair Trading previously issued a public warning against Viagogo in August 2017. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Protect and prevent people from becoming victims of scams by companies or individuals. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. The switcheroo could mean a currency conversion fee from your bank. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). 6.8 All Sales are Final. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. They rush you and make their websites look just enough like they could be official ticket sellers. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Instead, try searching for the official website of the band or venue. PLEASE DO NOT TRUST VIAGOGO! 2.13 Ticket Information. Spain, the UK and Australia. During this time, the Site will be temporarily unavailable. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . At no time do We provide the Buyer's payment information to the Seller. Try to get in touch with the reseller for a refund. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. All sales and bids are final. it is a scam. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. When you do an internet search, do not use the word tickets. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. This website is using a security service to protect itself from online attacks. Customer offered $500 to take down negative Google review. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material.