Simple! Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Best and worst companies at resolving issues. It should be made more simple. I got an online quote and with no warning it increased in 1 minute by about 40. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Get in touch with us if youd like to make multiple changes to your policy. 2023 Resolver Consumer Online Limited. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. They are not authored by Glassdoor. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm a, Warm regards,Ross. Check out what 241,874 people have written so far, and share your own experience. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Consiglieri Park Estrada Consiglieri Pedroso, In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Wishing you all the best for the future. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Please check with your phone provider if you are unsure about how much a call will cost. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. This was just batched in with any normal claim, just as if Id lost my purse. display: block !important; Have a fantastic holiday. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Interview. The process was quick and easy and Lisa was very pleasant to deal with. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. - Calling from within the UK: 0333 014 4512 The training team show intense favouratism. initPublishedFlyoutMenus( Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Know your worth dont let money make you settle in a job who doesnt care about you. Dear David Clark,Thank you for your 5 star review. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} var ASSETS_BASE = '//cdn2.editmysite.com/'; Information provided by various external sources. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Anyone can write a Trustpilot review. Sunday 25 December: Closed Very friendly, knowledgeable and . Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. document.dispatchEvent(initEvt); We encourage our colleagues to speak up and stand by our values of being genuine and caring. #wsite-content h2.wsite-product-title {} We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. . Many thanks. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. Sunday: 10am 4pm, Christmas hours: Have a fantastic holiday. Just raise a case and leave feedback after. Warm regards,Vicki. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], We're very proud of the people that work in the business and recognise it's great people that make a great organisation. They are passionate about supporting new people into the business and we receive great feedback. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. } .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. achieve performance targets across their product portfolio. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. _W.storeCountry = "GB"; My bugbear with insurance companies is the usual interminable wait for queries to be answered. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Seemed silly, but so be it, or so i thought. Thank you for posting your comments. Then like us on Facebook and follow us on Twitter. They subsequentialy told me to claim for myself. .wsite-phone {} Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Despicable service from dishonourable people. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Kind regardsSophie. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Your agent was fine, but your system baffles me. Anyone can write a Trustpilot review. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Find out how we combat fake reviews. Quick and efficient service, very knowledgeable of medical conditions.Thank you. The People Team. Then there was pressure to involve fiends to purchase Staysure insurance. I have not received my email confirmation, I didn't receive my documents in the post. No progression here unless your good friends with the senior management. Be the first to find this interview helpful, What motivates you? If you want to claim on your policy you should contact the } I had to pay for the repatriation and all additional costs there and then myself, this was thousands. "560799075470977588", I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. I tried three times and received a message that there was something wrong but no explanation on what the problem was. Its quick, easy and totally free. If there is a problem with the password chosen this should be explained. My mum had a fall abroad and broke her neck. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. If you need to cancel your policy please click here. Resolver can help you send your complaints to Staysure. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. . Monday 26 December: Closed My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Friendly team with lot of knowledge. Was put on a call back BUT this never happened. A lot of pressures, every second of your day is reviewed! I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Consumer guides, newsletters, surveys and more! didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. I applied online. Also, for some of our insurers we may receive a profit share payment if they Chased and chased and chased to pay. (But perhaps that was because I wanted to spend money!). Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). It's quick, easy and totally free. Don't Pay out on Holiday cancellation due to Death of Parent. It wasn't great. a:hover, Dear Geoffrey Brooks,Thank you for your 5 star review. _W.isCheckoutReskin = false; I have given this review 3 starts because I found it very difficult to register online to open an account. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review.