It even gave a terminal information. We returned a shoe rack that cost $24.99. And 30 days have not done yet. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". Fine Jewelry, Swimwear and Lingerie Return Policy. I find it extremely unfair that they are literally ripping off customers who pay for their items. Refunds will not be given on software that has been opened. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. Someone put it in our cart while I was in the fitting room and we payed for it. What does that mean, is it true, and what can I do? I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. Those were purchased on the very 1st receipt where I used both store credit and Discover card. What a scam horrible service. She was sighing and making faces etc. This is why it makes since to inspect before you buy. I put down my purchases and walked out of the store. A receipt is the prime proof of purchase at Ross. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. Needless to say I threw it away and wasted my money! How long does a refund take to appear on my creditdebit. They will get the message and trust me things will change. I'm trying to return 2 unused items from Ross within the 30 day policy at the store in La Verne where I bought it. Below are the steps you can perform to enter a debit card return. Host Of. I have spent a lot of money in Ross and in different states. Some things will not hold up like products from other stores but there are some things that are worth buying from there. In the best-case scenario it could take up to 3 days depending on your bank. I went 3 times to Ross to returned hyperdunk nike shoes. From their website, "Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item's current selling price ." Once again once you open the fragrance or perfume it is considered altered. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. I feel ripped off. Our guide will cover everything about the Ross return policy. I asked. I was little surprised. I was just told today by the cashier at Ross that the Reduced items are final sale !!! Continue with Recommended Cookies. In addition, they required me to The customer service in this store is so bad and there is usually only one person running a register!! I'll get all the deals. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. Return Policy for Fine Jewelry, Swimwear, and Lingerie Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. Are you kidding me??? You can exchange your returns for anything in the store, even if it's not the same type of product. I felt discriminated against and for good reason that I will not go into here. As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. The store cannot sell the item to anyone else - they lose the money. Can I exchange to items for one item if not used or worn? No MORE good quality and forget about cotton ones. You can also opt for store credit if you would prefer. Ros store is rubbish. Returns are costly to process, restock, and ship. I was told that I wasn't getting any no ey back since it took me a month to notice it. you have my email, I'm waiting to hear from you. I went in to the Ross in Hemet California today to do a return. BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. I have worked in the retail industry and know a bit about returns for many stores. This is silly. What??? They said I was over by 5 days and did not want to refund. Now I know the reason all my neighbors do not want to visit that store! Who doesn't wash clothes before wearing? i did not have time to stand in line twice. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. (Mgr was rude & had attuitde as well. Its also important to note that youll be stuck with store credit for the current selling price of the furniture. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. When I ask why. A couple days later I checked my credit card and did not see the credit on my account. So I brought 3 shirts paid in cash a only a week later I found out it doesn't fit I have the tags and everything on it just lost the receipt I wanna return it Is it possible I could get my money back? In terms of business, the company would lose money if we operated that way and the company would soon fall. I asked her where it states that anywhere, on my receipt or in the store. Its called override etc. So, in Ross we just came to a cashier and explain what the problem was. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. This is a fraud !! You can ask for an exchange only if the software turns out to be defective. The company gives the Walter treatment "Get Your Sh*t and Get Out!" Contract. I have been a Ross customer for close to 15 years. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. They were bought at Ross, when I went to return them they said I couldn't return them without a receipt. Other stores with very competitive prices that don't give you a hassle for 5 days. See detailed Ross customer service rankings, employee comments and much more from our sister site. I am a Ross shopper have been for a long time finding great deals on many items. You will get back how you paid for it originally (Given you have the receipt and tags in original condition). The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. So i was trying to explain to her that this is how I bought the item and it is not my fault that you guys don't tag the items the right way. A day hasn't passed by. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. Ross Return Policy: Insider Tips for Successful Returns Every Time, The 2 Best Days to Shop at Ross to Save Money, How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. The first time they told that the manager was in the stores in the mornings. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. Just take your product in its original condition back to your local Ross store with the purchase receipt. I think it would be better if we could return the items. If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. They refused to return my item due to the descriptions on receipt and tag not matching. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. I bought that pair of shoes yesterday. I'm just finished cancer treatment i wanted these patterns so much i had to buy them. Is this even legal? Modified date: Nov. 17, 2022. Be eligible items included in new items have a permanent ban . If the tags are off and you don't have your receipt your damn problem. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. Ross uses a 3rd party refund verification system and tracks your returns by using your ID. That is not the department stores responsibility. Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. Clothing I try on at home, as I do not trust the stalls in the store. So if you don't totally love your Ross purchase, keep those tags attached to play it safe, especially if you're hoping for a full refund in the end. The associate that came over to help was rude as well. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. If so, I'm done - no more of my business and I'm sure I spend several thousand a year there. This is bs. Ross Stores uses a refund verification system. Then I was out of country for 3 weeks. 3-5 business days. Step 2: Choose the reason to return the product. Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. Even though I was a wee bit reluctant, my mother convinced me to buy the purse. I have been shopping at Ross since I was 18. Well I found another receipt and read it 3 times. The warranty is for a full 10 years, but I can't prove the pan isn't "out of warranty" without an approximate date. See Also: How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. Answer (1 of 4): Here are Target's refund options. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Ross does not sell Covered Information as defined under Nevada law. When I ask why. See Also: The 2 Best Days to Shop at Ross to Save Money What Happens After 30 Days?