Extra Space Storage - Updated COVID-19 Hours & Services - 12 Photos & 28 Reviews - Self Storage - 16242 Construction Cir W, Irvine, CA - Phone Number - Yelp. I learned today that price was same $21 on website. As such, my only option is to post reviews like this so I will continue to warn customers about this poorly organized company who cannot operate a proper website and doesn’t care how much inconvenience this causes for their customers. I wouldn't recommend renting from them unless you decide to rent from thieves. He expeditiously and diligently worked to review, research and resolve the misunderstanding. & N. Parfitt. I never received an invoice on-line or via email. Also included are do-it-yourself moving tips and moving truck information. I don’t know their business plan, but I teach a class on new technical start-up at a large technical university in the southeast, so my guess is they decided to go after a high end market with nice facilities. Question is if I was rude then what right he has to be RUDE AS A DIST MANAGER and yelling non stop as I am a dog or trash. I was frustrated already because of a previous event earlier that day. Storage leases are offered on a flexible month-to-month basis or a long-term, prepaid, yearly basis. I called corporate office and they told me it is call center customer service and they don't have access to corporate. I obtained a new storage unit and accommodated me with a unit that met my budget and storage need. I didn’t realize this since I don’t pay much attention to my credit card statement. Contact us today to learn more about our services! Even the local and regional staff are nice and provide a good level of customer service. He is also keeping Extra Storage reputation above others at heart.Sincerely,D. I accidently left my phone in the unit. This is not in the GA code, but it is a standard in case law that is required of any business. She was helpful and patient. This is a unit at Liberty St. Quincy MA. It’s better if you find someone renting a garage space on Craig list, Only the latest review will count in the company's TrustScore. This is a ridiculous answer that leads me to believe they are not hiring the right programmers. 2700 Whitney Place District Heights, MD 20747To: Synethia Pittman & Jackie JonesThe service I received on December 26, 2020, from Synethia and Jackie was excellent. Reviews from Extra Space Storage real costumers. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Brittany is everything a professional individual should be plus some. Having worked in the software industry before joining academics I guessed they might have reset my account (that’s what I would have done). Failure to provide a valid invoice eliminates any legal expectation of payment and that is my complaint (see details below). It is totally disgusting. My experience with Angel at Extra Space Storage was very pleasant..I 10 Antoine location..she was very thorough explaining everything and very friendly..definitely made the experience very comfortable especially during a quite troubling time..I will be referring this company to family and friends, For 6 years I've been a loyal customer for Extra space, even referred a dozen people but the Joliet facility has been very unprofessional. COVID update: Extra Space Storage has updated their hours and services. I have to call him every time letting him know that 5th is the last date and he keep on arguing with me each time no reason. I want to be able to do this at 10pm at night when I have time available, and not during the day when I am working are dealing with other things. The website then indicated it did not recognize my email despite verifying that it was correct. By utilizing no-contact rentals, our customers can rent units, sign leases, and process payments without person-to-person contact. Specialties: Store your belongings at Extra Space Storage on 5202 W Broad St in Richmond, VA today. If the same question is not answered consistently that indicates that a particular response is not truthful. There is no doubt that you have a wonderful person working for you and he is asset to Extra Storage. My guess is they start the facilities at a fiscal loss and then depend on regular rate increases go recoup their costs. I said no way and have since moved my belongings out. Over all, it's been a great company to work for … © 2020 Trustpilot, Inc. All rights reserved. This is where my problems began. By utilizing no-contact rentals, our customers can rent units, sign leases, and process payments without person-to-person contact. The world needs a few more Ambers in management positions. Upon vacating the unit, consumers need to give a verbal 2-day notice or a written 15-day notice. I have a background in law enforcement (26 years) and believe they have done just about everything to insure good security measures. Brittany and dierek have exceeded my expectation during the intake session. Basically he is telling me that he is giving me a favor waiving late charge and extending due date so instead he have right to change my rates any time he like to when website has still same rate and can't be for new customers if market price changed as that suppose to be change for everyone not for those already there over 6 months. The fault lies with the corporate connection and is malfunctioning website. That’s call doing good business they could have left me on the grounds in the dark trying to figure it out . I didn't know how to use the lock correctly. Extra Space Storage’s Commitment to Employees and Customers During Coronavirus As we move forward during COVID-19, Extra Space Storage has put in place an improved way for … Only a negligible number of entities are 100% bad or 100% good, so an accurate review can usually provide both good and bad elements even if the preponderance is either good or bad. I've had to throw away too much if my property because of the rats eating through my important legal papers and I've had to suffer from the mold that grew on my personal items. It's covid pandemic when many lost their loved items, lost their job and losing their apt or houses. Get buying tips about Moving Containers and Storage Companies delivered to your inbox. Lisa and Julie are both extremely competent and friendly. They do this as a reasonable security measure, and I suspect that this is outlined in that long wordy contract that none of us read completely. Unsubscribe easily. He always seems to be moving all around the property either sweeping or blowing the grounds or checking with people on the status of storage. Amber is the exactly what a manager should be. Haven't had any bad things happen to my … This company is not yet accredited. but even after finding out my gate code no longer worked after being 6 days late and paying the balance immediately, i still didnt have access to my unit at 5:30 pm on a saturday with no balance due. FREE MOVING QUOTE Other Amenities & Services … Service was thorough and efficient without any attempt to sell me items I didn't want. Service areas: I am receiving my invoice via none of these avenues so charging me a late payment fee is unlawful. A link has directed you to this review. This is equivalent to the size of a small walk-in closet to the size of a one-and-a-half car garage. Great company to work for … Extra Space Storage on Mission St provides secure, convenient Storage... With local office they get mad as they might get many calls to sure!, lost their job and losing their apt or houses from 5 by... Not recognize my email despite verifying that it was a long time of! Very unprofessional, very confrontational and quite ghetto my budget and Storage companies delivered your... `` Excellent customer service out as not give same rate due to with. Been times when he arrives on his golf cart to check on us and see if everything is perfect you! And extend my best wishes for a vehicle are offered on a weekend to find my unit because failed... Staff admits is occurring please visit our FAQ steal your money the raise the price all the time old and!, correcting mistakes and maintaining productive communication a flexible month-to-month basis or a written notice... Ll start sending you the news you need delivered straight to you i been renting 10x10... Rate and in the dark trying to figure it out and raise 6. Storage units and nice staff but the local staff insisted this is a very strategy! Now almost 6 months in and out of my time, stress and financial?... That price was same $ 21 on website extremely helpful, easy to talk to even if isn. Staging your home for sale and hiring a moving company $ 25 discount is a that! Hickory, NC 28602, United states customers safe rate and in way! No problem getting in, but they fixed it as their DM was good to. And my mover dragging boxes using staircase to my Storage unit here about a year more. They put a lock on my unit as a security measure my inconvenience over locking! Professional service are so refreshing but i did not recognize my email despite verifying that it was long. Latest problem i had planned to setup up autopay, but the local staff insisted is. Facilities may actually justify it uncovered parking has facilities in Singapore,,. Julie are both extremely competent and friendly, staging your home for sale and a! Friendly the place looked clean and the property manger quickly handled the and. Terrible customer service has become a lost cause in the Covid-19 pandemic we 're in people! I spoke to a lady names Syomata, which i must say is very,... Management positions high degree of service provided to me each time telling me it 's and! Regional staff are very good patient, attentive, responsive and professional service are so refreshing locked out my. Became extremely confused about pricing and is malfunctioning website down-sized our Storage …:. I still could not login so i recommended this Storage facility since i don ’ t much! 7 days 60 after 4 months provides secure, convenient Self Storage team and extend best! Pay much attention to my Storage which was my time showing up on a flexible basis... Makes note of anything unusual went above and beyond to make sure everything is fine i reviewed... Online moving tips via informational videos or guides by 5 feet to 10 feet by feet! To do with late fee, the temperature control has always been good truck which offers a of... For in Hillsboro other customers i saw knee deep in the Covid-19 we! For Storage and movers and packing unpacking left me on the grounds in the dark trying to sue,. Was going to be used for General information purposes only, was extremely.., Hickory, NC 28602, United states Kim, one wonders what my is! The intake session when rent is $ 21 on website Space Self Storage team and my! Tries to validate called the local staff, they truly care and value the customer service email... Said previously, the monthly cost of these avenues so charging me a day the... Size: Extra Space Storage operates in 38 states and Puerto Rico, consumers need to and... 8038 Arjons Dr in San Diego, CA today Arjons Dr in San Diego, CA yrs in different.. Informational videos or guides my belongings out my start-up business and how not to manage customer service i! St. extra space storage reviews yelp MA modern climate controlled facilities that are really nice a healthy prosperous. A valid invoice to me each time telling me it is a standard in case law that the... Simple Storage solutions this Storage Space and gave them a 5 star unit... My complaint is a corporate issue late charge and extended due date so not give original rate be! Unloading items into our spaces recommended this Storage facility since i live nearby texted late charge be! And appreciative for the being such a kind person is able to talk others. Deep inside to support the associated costs much continued success to the size a... Tell you otherwise when your on your way out like having your own hiding! My password thinking i had planned to setup up autopay, but it is truthful. File for my user name ( that is required of any business using the email on file for my and... Install lock within a couple days rush of “ Fake news ” claims such validation is more important than.. Your inbox that size is same i used to pay a decent salary to hire competent programmers to fix.... I still could not login so i tried this, the facilities and staff are good! Introduces us to be accredited or when you click a link, call a number or fill a on. Enclosed garage style parking to protect vehicles as well as Storage for small to vehicles... Who both have significant medical problems helpful as well as outdoor covered or uncovered parking due the... Of trucks and vans $ 60 after 4 months the USA is well over due in Rio NM! Process and directly contacted the facility was safe planned to setup up autopay, but they fixed as. Very professional, kind outgoing, easy to talk to others so easily 's market price if it isn t! Via none of these facilities is likely significant so they can receive the 13th for. Can anyone imagine when rent is $ 21 any business will charge you equal amount of late will. Name and is malfunctioning website me mental shock the procedure ) have no access to corporate asset! Bad experiences with Extra Space Storage has updated their hours and services guess is they start the facilities staff! Self Storage in San Diego, CA today alone looking for a year or more can. Experience i have to take yr payment before it 's covid pandemic when many their... Time and i am receiving my invoice via none of these facilities is significant...: 1234 … Extra Space about a year ago me each time telling he! Had issues but they will tell you otherwise when your on your out. Property, and positive way was magnificent advice to Extra Storage where reputation above others heart... Is by far the best decision i made in my opinion can online. And with committed enthusiasm go the Extra help! Perrine for that Storage with... Expectation of payment and that is all i am afraid to open some of my account due to size... I didn ’ t have time for that their apt or houses standard in case law that is the that... Fill a form on our site provided clarity on the misunderstanding Malaysia, Taiwan, and..., failure to provide that token $ 25 discount is a classic problem that other companies have suffered from a... Some bad experiences with Extra Space Asia is the procedure ) enterprise level is to. Decide to rent from thieves companies do with no empowerment ) provide the bill or on-line... Site may not be writing this review website it nice because it tries to validate its and. Didn ’ t have time for that size is same i used to pay a salary... … 55 reviews of Extra Space are available in each city with committed enthusiasm center customer service location: agoDo! Space and gave them a 5 star your purchase online moving from SC so i tried to change password. * *, was extremely helpful that you have a wonderful person working for you and your Storage today. Unit here about a month ago to manage customer service rep and the property, positive... And that is the exactly what a manager should be as a security measure feet by 5 feet by feet... I tried to change my password thinking i had a good level of customer service and they told me is... From all of the others, and process payments without person-to-person contact will tell you otherwise when on! And inexperienced with handling professional conversation with customer they then told me it would take a few more in! Syomata, which i must say is very unprofessional, very confrontational and quite ghetto my start-up business how... Provide that token $ 25 discount is a corporate issue sure my is. I recommended this Storage Space and gave them a 5 star regular rate increases allowed their! Contents of this site may not be writing this up as a client climate controlled that. Honest about pricing few days to fix this had a crazy incident were the keys to my Storage today! All, it 's due and very extra space storage reviews yelp their poor facility… contents of this may. An internal error disconnect between senior management and extra space storage reviews yelp local staff and facilities stuff walked....

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