You must have gotten just the right customer service rep at just the right time to have had no problems. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. Thank you Jen. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. I don't accept returns, why do I have to pay for a return shipping label? 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. Hopefully this isn't a seller in China. eBay Selling! Saiba mais sobre a Autenticidade garantida do eBay. I sell on many platforms, and have been selling on ebay for over 15 years. Use the phone over e-mailing when you want a response), and told them the situation. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. Why on earth would you want anyone to spend money sending it back to you? We called eBay (BIG KEY! eBay Canadas Zero Insertion Fee listing promotion extended. - edited After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. I just wish more sellers would beflexible depending on the circumstances. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! Heres What You Should Do. Very Sad! If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Send you a message The seller may ask you for some more details about your return request. And as far as pictures go, you're right. The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. What happens if eBay seller doesnt respond to return request? Individual policies will vary from shop to shop. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. They paid $4.99 shipping and handling and due to their location the actual shipping was less. Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . Required fields are marked *. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. What am I going to do with the returned item? A couple of buyers indicated they received no response. If the item isn't too big or heavy, that may be a possibility. How many times do you call eBay if there is a problem? You'll also receive a date by which you should ship the item back. A lot of people, well, I dunno. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. The returns process. 09:08 AM. We have helped over 300,000 people with their problems. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. Start an item not as described claim, cite damaged in transit, and get a full refund. Well be able to help you quickly by chatting with you online or through a quick phone call. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. I agree. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. Select your reason for the return and enter a comment about why you're returning it. Heres how to send your own label from the View return details section: Shipping labels for international returns. Message 3of 4 latest reply 3 Helpful Para assegurar que o eBay seja um espao de vendas justo, exigimos que nossos compradores cumpram determinados padres. When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! When the seller replies, we'll send you an email with details of the next steps. Birth certificates show that you were born. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Select your carrier and enter the tracking number. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. I sold hundreds of items with 100% feedback. Free shipping for many products! If youprefer, you can provide the buyer with another method of returning the item. Hi Lyn, I am sorry you feel this way. In some cases, you can't know for sure. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. They can then print the label and use it to send the item back to you. 04:43 AM. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. Refunds go back to your original payment method and are typically available within 3-5 business days. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. When you use an eBay label, tracking is automatically included. I would love to hear from others that have been on both sides of a case such as mine. As a seller, I know when I'm being ripped off or when someone is being truthful. Learn more about our Condition of returns policy. If you've already registered, sign in. This article offers a step-by-step guide on replacing an eBay item damaged in shipping. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. Your email address will not be published. Are eBay returns free? There are several ways you can send an item back to the seller. If you want to start your own business, the reseller business model can be a great place to start. This is what Ebay has gotten to and why sellers are the way they are. 05-11-2014 Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. You've been a member since 2010 and you've logged dozens of transactions. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . What I might do is take a chance and send it without tracking. I was calling them to see what my options were. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Thanks for the good suggestion. I called Ebay and got no where. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? You can unsubscribe anytime. You won't be able to re-open the request once it's closed. I dont accept returns, why do I have to pay for a return postage label? The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. You can also check the progress of your return request at any time. Who is responsible for return shipping costs? Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Adding tracking details to your return helps protect against delays or issues in the refund process. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. Select Mark as sent. Enter the tracking number. We are only stating what happened to us- sorry if that is unbelievable. All you need is an email address. . Find many great new & used options and get the best deals for PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz + 2 LOTIONS 2.5 fl oz NEW at the best online prices at eBay! If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. How you request the return depends on how you bought them. Return shipping costs when you use an eBay label. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. That's not "new". 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