Hi guys! Amazon has a team of detectives whose main responsibility it is to review vendor appeals. Published by at February 16, 2022. We are also letting sellers know that we consider this to be an unforeseen event when we review their order performance. citrix microphone not . Greater detail on the steps you have taken to prevent buyers receiving different items going forward. Greater detail on the steps you have taken to prevent buyers not receiving orders or late receipt of orders going forward. Make sure that your "Emergency Contact Phone Number" is filled. I'm switching to UPS and increased FBM orders for the next couple of weeks to get under the threshold. You will be e-mailed with a summary of your Plan of Action containing everything what Amazon decided to keep on record, out of what you said. I received a negative feedback that affected my ODR which is now at 20%. Weve had it happen 3x now in the past year and a half (embarrassing) and we always get it right back up. After getting removed from the Amazon Seller Forum, I continued helping as much as I could through social media, including Facebook, YouTube and OnlyFans. The Kihikihi War Memorial Tower clock's $70,000 upgrade has hit a snag because council staff have been unable to deactivate the chimes at night. In early 2018, the company introduced pre-suspension phone calls, where merchants were phoned by so-called Account Health Team representatives and advised to submit their Plan of Action within no more than 72 hours to prevent account deactivation. Negative product reviews can lead to increased customer returns. Apologising and blaming make you look unprofessional and inept. bannerlord best archers. One order ended up with wrong item delivery. That's what I did too! However, regardless of what Amazon did, third party sellers still overwhelmingly struggled to successfully appeal and have their suspensions or account blocks lifted. Review your metrics and memorize what kind of defects you received whether all of them were related to non-receipt issues or some were complaining about items being not as described and how many of such defects were received. 1. They will review the sellers account and sales history, as well as customer comments and any other relevant information. 2. This is regarding an order fulfilled by seller (the one and only in the last six months as I use FBA). We responded to all buyer messages in timely and professional manner and apologized for the inconvenience.I also reached out to all customers who left us negative feedback to resolve the issue to their full satisfaction. your account is at risk of deactivation late shipmentemory hospital patient information phone number We received your submission but do not have enough information to reactivate your account at this time. Dear Seller, Your Seller-fulfilled offers have been deactivated. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please share it across the Amazon Seller Community, so other Amazon Sellers can prepare themselves as well. Greater detail on the actions you have taken to resolve buyers receiving defective items. If they dont trust a product, they are less likely to make a purchase. Firstly, Amazon receives a complaint about a policy infringement from a customer, competitor business, or even an employee. Make sure that your Emergency Contact Phone Number is filled. If a customer has a negative experience with a product, they may choose to take their business elsewhere. Additionally, businesses should take negative feedback seriously and use it as an opportunity to improve their products and processes. We will consider this unforeseen event when we evaluate your accounts recent performance. Meanwhile, I am preparing a YouTube video regarding the matter. Finally, the day on which all Amazon Sellers doing business through Fulfillment by Amazon have been waiting for is here! 2. I am a bot, and this action was performed automatically. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} They can say all they like that Amazon allow dropshipping but it simply do not fit the Amazon customer centric mindset. Violating The Shopper Policy. Making physical advances on customers. . Have a plan of action to avoid Amazon suspension. I will start sending all my Inventory to Amazon FBA and use FBA program, because I previously used FBA program and our seller performance was extremely good. Negative product reviews can decrease the trust that customers have in a product or an entire brand. Greater detail on the steps you have taken to prevent buyers receiving items with different condition than described going forward. If this persists, then you will get suspended. your account is at risk of deactivation late shipment. If a customer sees negative feedback about a product, they may begin to question whether the product is worth buying. This is the number, which will be used by . Usually, your service provider will either disappear after getting paid or cease all communication following his first unsuccessful appeal attempt. It gave us positive feedbacks from customers. Here you can watch my older video, where I am providing tips regarding appealing Amazon Seller Account suspensions (dont be confused by the opening of the video, where I am enjoying a vacation its a part of the story): My name is Kristina Hajdukova, but I am known as Kika Angelic. your account is at risk of deactivation late shipmenthomelux mosaic tiles By In eberhardt reisen insolvenzverfahren Posted June 11, 2022 facts about aries woman We could use your help too! Were here to help If you have questions about this policy or information requested above, please contact us at https://sellercentral-europe.amazon.com/cu/contact-us. Also, the second most important thing is that in order to pass a phone reinstatement, you will need to actually take some steps and actions BEFORE the phone call so you can mention them! Currently at 6% and it keeps going up because the denominator is decreasing while the # of late orders is staying the same. Now heres where things get complicated: these investigators are trained to look for patterns in conduct. On the 30th day, someone will review your account to see if your metrics improved and if you implemented all of the steps and actions mentioned. Here you can read my story: https://www.gofundme.com/f/help-for-victim-of-cyberbullying-on-Amazon-site . The actions you have taken to resolve A-to-z claims, negative feedback and service chargebacks. Product quality and standards Apologies will not get your customers their products on time. .s5ap8yh1b4ZfwxvHizW3f{color:var(--newCommunityTheme-metaText);padding-top:5px}.s5ap8yh1b4ZfwxvHizW3f._19JhaP1slDQqu2XgT3vVS0{color:#ea0027} Aimed to respond to customer message as quickly as possible. insert multiple page word document into powerpoint; eleni kounalakis family and our Greater detail on the actions you have taken to resolve customer complaints of unresponsive or poor customer service. If your AHR is "Critical" or "At-Risk," it shows your account does not comply with Amazon selling policies and targets, and it may be at risk of deactivation. I have an alert on my account: Your account is at risk of deactivation. I will confirmed and update shipping details as soon as I ship them. It's definitely only a one time issue. your account is at risk of deactivation late shipment. Let's start by understanding. Orders that are ship confirmed late may negatively impact customer experience and lead to increased claims, negative feedback and/or customer contacts. what was bolivar's . Has anyone been recently suspended for 10 day LSR? Many sellers are curious what really happens when Amazon suspends or deactivates a Seller Account. ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} Negative feedback is something that every business will experience at some point, and it can have a significant impact on product sales. Losing customers can have a significant impact on sales, as it is more expensive to acquire new customers than to retain existing ones. | A successful occupancy as a seller imbibes multiple dimensions, which can be baffling for many. your account is at risk of deactivation late shipment. It consists of two larger metrics: Reliability and delivery quality. Has anyone been recently suspended for 10 day LSR? So what should we conclude? But since it's at 20% how worried should I be.I'm really . your account is at risk of deactivation late shipment. your account is at risk of deactivation late shipment. Stop apologising, it makes you sound unprofessional. Set your Seller Account on Vacation Settings. I had a COVID outbreak in my 3PL which led to the . In their rejection message Amazon have raised a very long list of issues, almost none of which have you mentioned. Your appeal doesnt really say anything. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. Hi guys! ._1aTW4bdYQHgSZJe7BF2-XV{display:-ms-grid;display:grid;-ms-grid-columns:auto auto 42px;grid-template-columns:auto auto 42px;column-gap:12px}._3b9utyKN3e_kzVZ5ngPqAu,._21RLQh5PvUhC6vOKoFeHUP{font-size:16px;font-weight:500;line-height:20px}._21RLQh5PvUhC6vOKoFeHUP:before{content:"";margin-right:4px;color:#46d160}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{display:inline-block;word-break:break-word}._22W-auD0n8kTKDVe0vWuyK{font-weight:500}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{font-size:12px;line-height:16px}._244EzVTQLL3kMNnB03VmxK{font-weight:400;color:var(--newCommunityTheme-metaText)}._2xkErp6B3LSS13jtzdNJzO{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-top:13px;margin-bottom:2px}._2xkErp6B3LSS13jtzdNJzO ._22W-auD0n8kTKDVe0vWuyK{font-size:12px;font-weight:400;line-height:16px;margin-right:4px;margin-left:4px;color:var(--newCommunityTheme-actionIcon)}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y{border-radius:4px;box-sizing:border-box;height:21px;width:21px}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(2),._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(3){margin-left:-9px} The perfect solution is subscribing to my OnlyFans page on this link, where you will be able to immediately pull up dozens of Plan of Action examples depending on your specific suspension reason and help yourself during the phone call with an Account Health Team representative. Powered by Discourse, best viewed with JavaScript enabled, https://sellercentral-europe.amazon.com/gp/help/200285170, https://sellercentral.amazon.co.uk/gp/help/G202041210, https://sellercentral.amazon.co.uk/gp/help/20231, https://sellercentral.amazon.co.uk/gp/help/G202145040, https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_op, https://sellercentral-europe.amazon.com/cu/contact-us, https://sellercentral.amazon.co.uk/gp/help/G201623610, https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op, https://itunes.apple.com/gb/app/amazon-seller/id794141485, https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB. zelle unable to process payment; police psych test interview; harry styles astrology predictions; former wink news anchors; . /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.3b33fc17a17cec1345d4_.css.map*/ / Fees / Product codes / Brand concerns / Freight / Guides, courses, and tutorials. Please enter your username or email address. .ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} The notification will point sellers to the Seller Central help pages that can help Sellers protect their account health during this time. Categories . .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} Amazon then investigates the complaint. I'm not sure what happened because we ship daily but our late shipment 10 day is at 5.5% and our 30 day is at 1.2% . If at all, I list any items under merchant fulfilled, I will choose DPD courier services as I used their services earlier and they are reliable. Amazons policies are in place to protect their customers, and violating those regulations puts your business at danger. January 21, 2022 your account is at risk of deactivation late shipmenttarget designer collaboration 2022. hamilton broadway workshop. If your metrics worsen, your Seller Account will get suspended and you will need to submit an actual Plan of Action. ._3Qx5bBCG_O8wVZee9J-KyJ{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:16px;padding-top:16px}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN{margin:0;padding:0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between;-ms-flex-align:center;align-items:center;margin:8px 0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ.QgBK4ECuqpeR2umRjYcP2{opacity:.4}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label{font-size:12px;font-weight:500;line-height:16px;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label svg{fill:currentColor;height:20px;margin-right:4px;width:20px;-ms-flex:0 0 auto;flex:0 0 auto}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_{-ms-flex-pack:justify;justify-content:space-between}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_ svg{display:inline-block;height:12px;width:12px}._2b2iJtPCDQ6eKanYDf3Jho{-ms-flex:0 0 auto;flex:0 0 auto}._4OtOUaGIjjp2cNJMUxme_{padding:0 12px}._1ra1vBLrjtHjhYDZ_gOy8F{font-family:Noto Sans,Arial,sans-serif;font-size:12px;letter-spacing:unset;line-height:16px;text-transform:unset;--textColor:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColorShaded80);font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;color:var(--textColor);fill:var(--textColor);opacity:1}._1ra1vBLrjtHjhYDZ_gOy8F._2UlgIO1LIFVpT30ItAtPfb{--textColor:var(--newRedditTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newRedditTheme-widgetColors-sidebarWidgetTextColorShaded80)}._1ra1vBLrjtHjhYDZ_gOy8F:active,._1ra1vBLrjtHjhYDZ_gOy8F:hover{color:var(--textColorHover);fill:var(--textColorHover)}._1ra1vBLrjtHjhYDZ_gOy8F:disabled,._1ra1vBLrjtHjhYDZ_gOy8F[data-disabled],._1ra1vBLrjtHjhYDZ_gOy8F[disabled]{opacity:.5;cursor:not-allowed}._3a4fkgD25f5G-b0Y8wVIBe{margin-right:8px} your account is at risk of deactivation late shipmentmobile homes for rent in patterson, la. It is absolutely the best to even mention the exact dates when you took each of the actions this will impress the Amazon Account Health Team representative. your account is at risk of deactivation late shipment. There are a number of ways to reduce late shipments and increase on-time orders. swindon town scholars . And I addressed all the queries in detail and submitted. Greater detail on the steps you have taken to prevent buyers receiving different items going forward. Blog Uncategorized your account is at risk of deactivation late shipment Uncategorized your account is at risk of deactivation late shipment I actually think it was a glitch because 3 others in a FB group had the same issue and they ship daily as well. general risk propensity scale Close. . Amazons Account Health Team is now secretly allowing sellers to appeal through a phone call, without the need to submit a written Plan of Action! We received complaints about late deliveries, non-receipt of orders and A-Z claims followed by Negative feedbacks. . ._1x9diBHPBP-hL1JiwUwJ5J{font-size:14px;font-weight:500;line-height:18px;color:#ff585b;padding-left:3px;padding-right:24px}._2B0OHMLKb9TXNdd9g5Ere-,._1xKxnscCn2PjBiXhorZef4{height:16px;padding-right:4px;vertical-align:top}.icon._1LLqoNXrOsaIkMtOuTBmO5{height:20px;vertical-align:middle;padding-right:8px}.QB2Yrr8uihZVRhvwrKuMS{height:18px;padding-right:8px;vertical-align:top}._3w_KK8BUvCMkCPWZVsZQn0{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-actionIcon)}._3w_KK8BUvCMkCPWZVsZQn0 ._1LLqoNXrOsaIkMtOuTBmO5,._3w_KK8BUvCMkCPWZVsZQn0 ._2B0OHMLKb9TXNdd9g5Ere-,._3w_KK8BUvCMkCPWZVsZQn0 ._1xKxnscCn2PjBiXhorZef4,._3w_KK8BUvCMkCPWZVsZQn0 .QB2Yrr8uihZVRhvwrKuMS{fill:var(--newCommunityTheme-actionIcon)} Your listings have been removed. Greater detail on the root causes of buyers receiving items with different condition than described. Your POA also seems to state a lot of I will, whereas they want to see I have, if you read their guidance on the email they sent you it asks what you Have done, not what you Will do. Once you successfully avoid a suspension, your Seller Account will remain Watchlisted by the Amazon Seller Performance all disbursements will remain on a rolling reserve for the next 30 days. The sellers account as well as all of the supporting documentation will be examined by these investigators as part of the appeal. My account has complied with Amazon policies: We understand Amazon is the best selling platform and provides huge opportunities to sellers like me while serving millions of customers. Negative product reviews can lead to the loss of customers. If they find evidence of a pattern of behavior which is not mentioned and addressed, the appeal will almost certainly be rejected. Greater detail on the steps you have taken to prevent buyers not receiving orders or late receipt of orders going forward. your account is at risk of deactivation late shipment . But it's going to take probably 3 to 4 days to fall off the 10 day only because they've also screwed us on losing the buy box of our Trademarked item to a chinese seller. Youre probably fine. Risk of Deactivation Gone. What happens if I do not send the requested information? While the former metrics were quite easy to maintain and most sellers never experienced them falling below the recommended targets, Restock Limits suddenly slashed the amount of units which sellers could send into Amazons warehouses, regardless of their existing Storage Limits or IPI scores. Hello, My account has been has been deactivated. Download Android App at https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB. your account is at risk of deactivation late shipmentjanet jackson jermaine dupri marriage. . If customers purchase a product in a hurry and then go through the reviews, they may choose to return the product for a refund or exchange. Thank for answering! saddleback tortoise vs domed tortoise / cat officers ranks in school / your account is at risk of deactivation late shipment. You now may have a display like this: Every day, there are crowds of desperate suspended Amazon Sellers begging for help in Facebook groups, on Amazon Seller Forums, in Telegram groups, on Twitter, on LinkedIn and elsewhere. Amazons Order Defect Rate Policy can be found at https://sellercentral-europe.amazon.com/gp/help/200285170. " Your account is at risk of deactivation Your Order Defect Rate is 100%; the target is 1%. While pursuing a legal action using all possible means to achieve justice and have my standing in the community restored, I was getting news about suspended Amazon sellers becoming desperate with no one to help them on the forums (where I used to provide free assistance). If you dont know what does a Plan of Action look like or if you are clueless how to deal with a matter like this, simply subscribe to my. As the name suggests, At Risk places you at risk of deactivation. Press J to jump to the feed. All sellers can send as many units as they wish, as long as they are meeting their storage capacity allowance of a minimum 100 cubic feet. The appeal posted is the one that has already been submitted and rejected. From now on, sellers will be offered a storage capacity allowance, meaning that the amount of units they can ship into FBA is now unlimited and instead, the cubic space occupied is important. You can view your account performance at https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. This was making me extremely sad and I wished that Amazon ended the whole suspension business, which would put a stop to the abuse on their platform and at the same time save countless innocent sellers from the frustration of losing their livelihoods. But I managed to bring it down to 11%. Chimes challenge. your account is at risk of deactivation late shipment; joan blackman parents trananhduy9870@gmail.com average cost of incarceration per inmate 2020 texas 0919405830; north wales police helicopter activities 0. . Amazon is mercilessly cracking down on dropshipping! Please contact the moderators of this subreddit if you have any questions or concerns. Reddit and its partners use cookies and similar technologies to provide you with a better experience. "Your account is at risk of deactivation Your Order Defect Rate is xx%; the target is 1%." Many sellers saw this notification in their account in the last few days. Also, it remains necessary to be very well prepared, perfectly able to improvise and present your case in a confident, fluent English. But not sure what's going wrong, my appeal process is just re-iterating and asking similar set of questions. Thank you. Amazon always recommends that sellers must maintain a Late Dispatch Rate (LDR) less than 4% to avoid account deactivation. Then, the Account Health Team representative will continue sounding very nice and friendly and will start questioning you whether you are aware of the defects and what kind of defects these were. ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} What you have posted is their response to your POA and it looks as though your POA may have contained answers to questions that hadnt been asked, To get advice on here, post the first message and your reply (POA) to it, if possible as separate posts to make them easier to read. But Amazon have asked me other questions which are not relevant to my orders. I always aim to follow Amazon policies and make sure I am working to improve customer services and prevent A-Z claims, negative feedbacks. But not sure whats going wrong, my appeal process is just re-iterating and asking similar set of questions. Greater detail on the actions you have taken to resolve buyers receiving items with different condition than described. The policies are too tight and zero wiggle room. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The paper focuses on an online business ethics course that three professors (Painter-Morland, Fontrodona and Hoffman) taught together, and in which the fourth author (Rowe) participated as a . Press question mark to learn the rest of the keyboard shortcuts. There are a few exemptions of professional advisors, who are providing assistance under their real identity and operate a legitimate business with a strong online presence and a credible reputation. Why isnt Amazon doing anything to help third party sellers affected by the situation in Ukraine? What I will do to prevent similar complaints in the future. Thank you for giving me an opportunity to appeal our seller accounts suspension for its Order Defect Rate exceeding the 1% target. Last 2 days I had a risk of deactivation warning on my account because of Late Shipment Rate, it went up 18% since I was not able to confirm shipment for 2 orders. To minimize the impact of negative comments on sales, businesses should focus on providing high-quality products and excellent customer service. Keep doing whatever it takes to bring down that percentage to 0; that's the best way to go. When customers leave them, they can be seen by potential customers who are researching the product. Aim to list authorised products only and avoid duplicate listings. Please, spread the word about /r/AmazonSeller. You havent said anything about why things werent resolved before buyers went to Amazon. We failed to use a reliable Suppliers/Couriers, which would provide us with proper tracking information to be able to locate parcels and ensure their timely delivery t customers. You . This was the initial message from Amazon. Dear Amazon.co.uk Seller Performance Team. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Restock Limits were based mainly of each sellers current quantity of slow selling products. A Plan of Action is basically a carefully drafted legal document, which cannot be written using a persons ordinary language. The automatic performance notifications associated with elevated Cancellation Rates and Late Shipment Rates have been updated to let sellers know that we understand that the Novel Coronavirus is impacting sellers around the world. Bit of A Techno T-rex - soz. Please feel free to get in touch for further discussions. You can appeal any A-to-z claim, negative customer feedback, or service chargeback that you believe should not be counted in your order defect rate by visiting the following links: Appeal A-to-z Claims: https://sellercentral.amazon.co.uk/gp/help/G202041210 Request removal of seller feedback: https://sellercentral.amazon.co.uk/gp/help/20231 Appeal Chargeback Claims: https://sellercentral.amazon.co.uk/gp/help/G202145040 Additionally, please send a plan of action that explains: The root cause(s) of A-to-z claims, negative feedback and service chargebacks. They left a negative feedback because of the delivery being late. This was all USPS but it dropped off and nothing happened. Our metrics have always stayed under Amazon threshold for everything. 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