Further details in the disclaimer. Tixel is a safe ticket marketplace to trade tickets from Ticketek. I got tickets to a concert from ticketek that got cancelled of covid. Please also read the General Conditions of Refund. Abusive partner? Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? I just resold a ticketek ticket on Tixel. I can not believe in this day and age HOW BAD this company is. Fire A report from the fire service and/or police. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Their customer service to follow up and right the problems is poor. I have now been trying for a refund for 6 months. Just fake a doctors note, cant imagine they review them too carefully. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Where You have not been physically examined by aDoctor prior to the date of the Booking. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. A doctor cannot be You or a member of Your family. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Why is this company even allowed to operate?????? A police report confirming details of the theft. Youmade an unsuccessful request for annual leave for the date of theBooking. Still waiting for my refund 6 months. 2023 Trustpilot, Inc. All rights reserved. More Info. Youmade an unsuccessful request for annual leave for the date of theBooking. confirmation or our website for contact details. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Please comply with any stated ticket limit for this event. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. They haven't responded to my emails! The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Any vehicle You plan to use during the Booking. Therefore, it's impossible to speak to an actual person. Everybody else looks like a paedo. are the business owner or registered Director, or a member of. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. What is the Ticketek Marketplace Terms and Conditions for? You may also wish to resell your tickets if you cannot use them. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Poor service really. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Wife tested positive on 13th. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. What should I do? Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Anyone has experience getting refunds from them or have advice on what I should do here? No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Doors Open: 5:00pm Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Attend participate in, take part in, use, or be present at. (This can normally be obtained from the transport companys website). I reported the scam to my credit card provider! It's the result of a monopoly. How insensitive is that. Hopeless website. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . The customer service was super helpful and I got the ticket value back and it sold super quickly. (Receipt required for Doctors note refund up to 50 or equivalent). Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. We/Us/Our We are the Booking agent with whom You made the Booking. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. means an unforeseen circumstance completely outside. How did this happen? means the unforeseen change of the date of an examination that. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Privacy (data erasure request) I received an error message after purchasing tickets. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. :(, tails, they sent an email saying they has processed the refund. Any temporary relocation for work must be for a period of at least 3 months. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Sell tickets directly from your Ticketek Account. etc. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Companies can ask for reviews via automatic invitations. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Where You are the business owner or registered Director, or a member of Your family is. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. A police report or crime number to confirm the theft(Self-declaration not accepted). I will NEVER buy tickets from this company again! is cancelled or postponed by the provider. Adverse weather with no Government Agency warnings not to travel. means a requirement to move address imposed on. No way to recover tickets. NEVER NEVER again. Then I looked on Trustpilot at their reviews and really started to worry! For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Confirmation that the document cannot be replaced in time for the Booking. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Automatic Refunds Change My Location If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. To read more about Covid-19 please visit our dedicated page here. Ticketek routinely mismanages ticket processing which should be simple. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! failed the examination previously and had to re-sit. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Why is the price displayed on my ticket different to what I paid? Press J to jump to the feed. There is no phone number, only an email which does not get answered. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Are Refundable tickets offered on Gift Voucher sales? Ticketek wastes YOUR TIME like it doesn't matter. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. What gives? If could give a minus 10 score I would. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. means the unforeseen change of the date of an examination that. Do I need any special hardware or software for print at home tickets? Cannot add tickets to wallet. I've purchased a ticket and my event is tonight! Appalling service. Presented by: I have now been trying for a refund for 6 months. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Scalping 18. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Any temporary relocation for work must be for a period of at least 3 months. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Any translation of this document from English is for assistance and information only. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Zero stars, uselessly run, waste of a time company. Might be worth looking into? Never ever again. Ltd. All Rights Reserved. Sell tickets directly from your Ticketek Account. Lost a baby recently? if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Finally got an answer from them when I contacted fair trading to help. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Check to see if they have an online lodge system. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Sell tickets directly from your Ticketek Account. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. This is not an insurance policy. etc.WHERE IS THE ACCOUNTABILITY? Safe, Fast and Verified Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Why is your site permanently unavailable. What the hell is that? So thanks very much! Easy as. Safe, Fast and Verified The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! There is no customer service centre you can call, just an automated voice call telling you to email. Cool, just upload a goddamn police report. Almost 90 days and still waiting for my refund back. Download the Ticketek App & add your ticket to your wallet now. Make a report to ACCC. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Ive forgotten my password/My password has expired. Forcing people to own smart phones is not giving people choice and freedom. Anyone can write a Trustpilot review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. If enough people do it they'll be investigated. This is such scummy conduct. Clunky unhelpful booking site for Mary Poppins Melbourne. IMPORTANT Any translation of this document from English is for assistance and information only. Stick to Ticketmaster. Where documents can be replaced in advance of theBookingor on the day. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. The best person in the world. I find the app difficult to navigate. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. 2023 ProductReview.com.au Pty. ProductReview.com.au has affiliate partnerships. (This can normally be obtained from the transport companys website). Here are 8 tips for writing great reviews. Years ago I did a few days temping at Tiketek. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. I've bumped the ticket by responding as recently as January 2023. We/Us/Our We are the Booking agent with whom You made the Booking. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Can I purchase multiple orders in one transaction? An incident number or report from the Police or relevant traffic authority. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. They stole my money too. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. It's criminal and needs serious investigation. A copy of a notice from the examination body, school, college, university confirming the change of date. It goes against our guidelines to offer incentives for reviews. Inspite of giving all the details, continuous email stating - send it in new format or send more information. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Immediate household persons living together at the same permanent address. Where You have not been physically examined by a Doctor prior to the date of the Booking. I want an refund, yet there is no way I can get it. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. What to do?? Refunds & Exchanges Follow New articles New articles and comments. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Where You have not been physically examined by a Doctor prior to the date of the Booking.
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