The airline and flight routing may differ from the original assignment due to this name change. Celebrity Xpedition Class bookings may also operate different deposit and cancellation policies, full details will be provided at the time of booking for both onboard bookings and Celebrity Xpedition Class bookings. Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. We can only pay you compensation (if relevant) if the following conditions are met: If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint. 2.6 What are the passport and visa requirements for my holiday? We reserve the right to increase or decrease the prices of unsold holidays at any time. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. whether or not you've made your final payment and whether or not you actually have COVID-19. Already booked? You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. Full and final payment is due 75 days prior to sailing. Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters. ("NRDB") cancelled prior to final payment due date will receive a future cruise credit ("FCC") in the amount of the deposit minus a $100 per person . Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. 5.7 What is your liability towards guests? In the event you wish to transfer your booking to another party, you must notify us in writing at least 7 days prior to the departure date. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. If you're looking for more information on how to change a potentially impacted trip, please visit our Customer Service Portal. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. This must include as a minimum, cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accident or illness, emergency medical treatment and medications. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). You can get a provisional replacement certificate (PRC) if you need treatment abroad and do not have a card. force majeure as defined in section 5.10. Copies of the applicable International Conventions and Regulations are available from us on request. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed from the UK for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. VisaCentral are pleased to offer discounts to Celebrity Cruises guests when booking online through the above web link. I remember it use to be 60, then 65, 70 and sometimes more. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. We promise not to levy a surcharge within 30 days of the start of your holiday. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). If the value of the Future Cruise Credit covers the full deposit amount, no additional funds will be owed until the Final Payment due date, at which time any cruise fare balance and taxes/fees must be paid using another form of payment. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. Each cruise line has different rules for payment due dates and cancellation deadlines. In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. make the full payment by the December 31, 2022 deadline. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. We can then advise on an informal basis if we consider your chosen cruise is suitable. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. About two weeks from payment date we tried to pay on line. For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 69 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of 35 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs (approximately 379,000). Your table number will be confirmed in your stateroom at the start of your cruise. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions. 5.4 What about advanced or delayed sailings and changes to the itinerary? Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. Please note: if you have booked one of our cruises to the Galapagos Islands onboard Celebrity Xpedition Class ships the tour operator of the part of the cruise holiday that starts in Quito is Islas Galapagos Turismo y Vapores C.A. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 - 4 night cruise vacations and 90 days prior to the sailing date for 5-night or longer cruise vacations. If we have not received all monies due to us in full and on time (including any surcharge where applicable), we shall cancel your holiday due to non-payment. Deadlines for cruise deposits, payments & refunds (cheat sheet) . Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 as enacted into English law. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you. 2.3 What should I do if my property is lost, delayed or damaged during my cruise? 1. So, I'm checking out the board yesterday and stumble across a thread about room upgrades. 3.2 What class of flight seat/ticket is booked? Celebrity Cruises is free to adopt additional rules not stated in these policies. Please note Carriers COVID-19 Policies and Procedures may impose certain restrictions on shore excursions relating to participation, location, time, eligible venues and persons with whom a guest may come into contact, as well as restrictions on the number of guests going ashore. 2018. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. How far out if final payment due? Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. I logged onto Celebrity, pulled up my reservation and realized that my final payment due date was July 1,. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. A binding contract between us only comes into existence when we send out our Confirmation Invoice. Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. All luggage allowances are subject to variation by the airline concerned and you may be charged additional costs by the airline for excess luggage. However, at the end of the entire process, it acknowledged my payment but indicated that I still owed a little over $300, which was the exact amount of the gratuities for the cruise. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. Please note any changes you make to your booking may result in a change in price explained in section 1.11 below. Until that point, your monies are not protected by our ABTA membership or any other arrangement. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to the alternative ATOL holder. Fly/cruise package pricing is based on the lowest fares available at the time of going to print from a UK departure airport (which may be a regional airports and/or indirect flights). As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. 8.Title: Visio-BES Org Chart March 2022 DRAFT.vsd Author: GForman1 Created Date: 3/28/2022 4:37:11 PMThe VI Guidance establishes a step-wise evaluation procedure to be used in conjunction with other DTSC guidance. 5.8 What is your limit of liability towards guests? You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Some flights will involve a change of aircraft. Please note that guests who are Elite and above within our Captains Club loyalty scheme are entitled to one free change per booking. Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. We will of course do our best to avoid any changes that will have a significant detrimental effect on your last confirmed itinerary. NOTE: The only exception to this policy are curling irons and hair straighteners. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard Go to site. We cannot accept responsibility for any services, which do not form part of the package holiday. Any flight sector not utilised will invalidate the ticket and the rest of the itinerary will automatically be cancelled. Please check with your airline for details. https://www.celebritycruises.com/gb/privacy-policy. We have appropriate security measures in place to protect this information. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Agreements you enter into directly with providers in relation to shore excursions are between you and the local operators, and do not form any part of your contract with us, irrespective of the fact we may provide practical assistance to you in booking such activities or even make the booking on your behalf. Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances. These fees are detailed in section 1.11. Alternatively and to stay up to date on the latest visa requirements, please go to: https://www.gov.uk/travel-abroad Please note: that the above visa advice is for UK passport holders only. In some cases, these could be the full cost of the ticket. General information on travel vaccinations and a travel health checklist is available on the NHS website. Please note: The ability to pre-book your seats and complete online check-in varies between airlines and ticket class. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. Please note, we reserve the right to strictly enforce the luggage allowance limitation. For European holidays you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking. Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at https://www.celebritycruises.com/gb in advance of their sailing. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings so please ensure you check your confirmation invoice carefully at the time. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. However, neither we nor the airline will be liable if and to the extent that the destruction loss or damage resulted from the inherent defect, quality or vice of the luggage. Problems, so telephoned, cleared it. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). For cruise only sailings of 5 nights or less the deposit is reduced to 75 per person (or full payment if booking within 69 days of departure.) By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean International, Carrier, its employees, directors, servants and agents are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage. If you use our website to build your own package (see question In General Information What is a build your own package?), add components to a standard cruise only or standard fly/cruise package, you may be required to pay a higher non-refundable deposit. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. If you book an Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. A cancellation can come for any reason on any booking made by January 31, 2022. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts . Celebrity Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above. If you book a Celebrity Cruises cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday.
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