For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Please refer to the FAQ on my.baplc.com for further information. If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. Thai Airways International (THAI) had a strong financial performance in the final quarter of 2022, reflecting the gradual recovery of Thailand's tourism industry. Try Social Media "DM via Twitter." Staff passengers, who typically get at least a 90% discount on the usual ticket price, were previously banned from taking onboard goodies as a cost-cutting measure. This button does not work with screen readers. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. By using ba.com you agree to the use of cookies. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. Write to us. Passengers who are not allocated seats at the time of check-in should retain their bags and go the to Flight Management Desk. As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. How do I check the entry requirements for my destination? : To change a booking/action a refund please fax us where a colleague will be happy to help. Lorem ipsum dolor sit, amet consectetur adipisicing elit. 11. Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . You'll see the most relevant contact details for you if you are logged in to ba.com. Search over 700 You should return to the area to check the screens for acceptance. a duplicate receipt (e-tickets and other fees), To find out how we handle your data and all the ways we use it to provide you with a better service see our, If youd like us to stop sending you news and offers please, To find out what information we hold about you please write to our Data Protection Officer. Greater London UB7 0EB |. If offered, we ask that you politely decline. According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. You can email the site owner to let them know you were blocked. While the business class service . At British Airways weve always taken data protection very seriously. Please visit our Help centre for more support if you have a question about your booking or flight. When you fly on British Airways, you can earn and redeem AAdvantage miles, plus, enjoy the benefits of your AAdvantage status. IT Department. You should only go to the Staff Travel area located behind Zone A in T5 if: Additional information about Terminal 3 Staff passengers traveling to destinations from Terminal 3 will need to check-in at a check-in kiosk on arrival at the airport. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. This will give you your flight status. The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. Amenity bags will not be given to staff who travel in premium cabins. AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. It is essential to check that information, because that is the allowance which will apply, regardless of what may be on your ticket. Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB, BA Former Staff Liaison Council As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? Tell us about something using our online forms. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. If you have any problems using the site, please check that your e-ticket has been correctly issued. This information has been found through the company's General Terms & Conditions documentation or. Seat requests are not permitted on Staff Travel. Please do not ask any BA staff for an upgrade. Find Reviews. How can I stop them expiring? Please note that this form isnot intended to ask staff travel related questions. Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. Screen Reader users press Enter to select a Filter by category. AB2CD3. Tel: 020 8562 5777 . Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. Loads become available 72hrs before the departure of the flight. free lookups / month. Get Contact Info for All Departments. Please have your booking reference ready when you call. Lorem ipsum dolor sit amet consectetur adipisicing elit. Your allowance will be in accordance with the type of ticket you are using. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. {{ userNotificationState.getAlertCount('bell') }}. In addition to API, the USA requires all Visa Waiver passengers to have completed the Electronic System for Travel Authorization (ESTA) application, ideally at least 72 hours before departure. Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. Heathrow. AB2CD3. Also, some countries require Advance Passenger Information (API), and BA requires that this must be provided before check-in, using the Manage My Booking section of ba.com. Through check-in Through check-in is not available to standby passengers. No credit card required. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page. Customer Service Resources Customer Relations postal address What ways can I check in? Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Email: ba.1.museum@ba.com The British Airways Executive Club Bronze member's telephone number is 0800 597 7580. Clear All. Making staff travel easy and stress-free, like it should be! 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings Learn more about the types of assistance we offer - including wheelchairs, If you have made a booking, you can request assistance in Manage My Booking, Travelling while pregnant or with medical conditions, including advice for food allergy sufferers. Please note this number is only available when calling within the UK. We'll make sure your comments reach the right person. Were keen to get to the bottom of your issues whatever they might be. From last-minute flights to flights planned ahead, British Airways has a huge inventory of cheap flights to help you save even more. This point is immediately before Security. After a qualifying period, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner . Please note that BA will not accept coupons for different airport pairs. The kiosk will tell you what to do next, so please read the screen carefully. Enter employee name to find & verify emails, phones, social links, etc. Daily, 7am - 11pm: Eastern Standard Time (EST). 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 Request duplicate receipts, proof of travel and other insurance documents Screen Reader users press Enter to select a Filter by product. Need to get in touch with British Airways? Report a missing or damaged bag or contents. Search job titles. Employees should dress in a smart casual style which may include smart, clean jeans and training shoes. Greater London UB7 0EB |. Currently British Airways does not issue a photo id card to widows and widowers of former staff. 2011 BA Clubs Regus 450 Bath Road, Longford. British Airways do not offer a company travel loyalty programme in the US but our partner American Airlines does. Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. When do my Avios expire? Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? If you do not have the authorization, you will not be able to travel on BA to the USA. Your booking reference consists of a combination of 6 letters and numbers e.g. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. Earning British Airways Avios. Sean first joined British Airways in 1998, where he began his career as a financial analyst. Email: contactba.ghana@britishairways.com. The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. Flybe once provided more than half of UK domestic flights outside London. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive . If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. British Airways employs 26,533 employees. Now, we're looking to build on this spirit and passion to make tomorrow . You should then proceed to a bag drop desk. / expiry date / FAQs. Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. (BA Heritage Centre / Museum, at Waterside) Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. Please contact your preferred travel agent for bookings of 10 or more people travelling together. 19,209 talking about this. I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. million verified professionals across 35 million companies. Updated 22/09/2020 10.07 AM (BST). 01, 02 and 03 numbers are included in allowances else geographic rate. You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. Click on thefollowing link to go to the ESS websitehttp://my.baplc.com. Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. Website: www.ba.com/heritage If not, please call us. When will I get a response from Customer Relations? Had a great experience and want to thank someone for it? Our listing site is not currently able to process tickets that feature other airlines and routes that are not specific to BA. Use of a safety seat for an infant is not permitted on board for rebate passengers. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Filter. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. Please can we ask you not to use this e-mail this address with booking/ticketing requestsas thesee-mails will not be actioned or replied to. British Airways is a valued partner of Expedia, and we work together to provide you with all the tools you need to book your next British Airways flight. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. If you need further details about refunds, please click here. One laptop bag OR one briefcase OR one handbag. This website is using a security service to protect itself from online attacks. It is headquartered in London, England, near its main hub at Heathrow Airport.. On Business is our loyalty programme for small to medium sized businesses. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. You can also visit the offices located in different parts of our country. Refreshed every minute. This will give you your flight status. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. Looking for a particular British Airways employee's phone or email? Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. JIDxxS1 will mean you are eligible to the business class allowance. Fax: +1-212-251-6753 (for sending copies of documents or receipts): Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. Please have your booking reference ready when you call. Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. Please contact your travel agent directly to discuss your booking. Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. Up to 5 Refund requests may be subject to a servicing fee. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. The majority of our calls are managed by British contact centres. you have a Case Reference) and are waiting a . We're sorry your travel experience with us didn't meet your expectations. BA had begun to bring people back ahead of the. Full-time, Part-time . Claim baggage-related expenses or compensation. Freeber.co.uk share with its visitors non premium rate numbers for calling companies and their customer services for more than 5 years ! Does my passport need to be valid for a certain length of time after my trip? Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. You are just a number to management, nothing individual. Refreshed every minute. This website might use cookies for ads, social media and analytic metrics. Please visit our Help centre for more support if you have a question about your booking or flight. If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Sign up for a free account. Your booking reference consists of a combination of 6 letters and numbers e.g. Use this form to log in to your account or to create an account for the British Airways executive club. YIDxxS1 will mean you are eligible to the economy class allowance. Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. 2 . Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 Alternatively, passengers will be able to re-list themselves at one of the Employee Self Service (ESS) kiosks available by the Customer Service Desk adjacent to the terminal entrance door. By using ba.com you agree to the use of cookies. Cloudflare Ray ID: 7a2c63981fec32af Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Flying on a stand-by ticket can be challenging. If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. Eliminating the need for you to check your booking details and request booking services . If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Published Oct 14, 2021. In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. BA IT Support Centre Please note this number is only available when calling within the UK. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit Calls cost 2,50p per minute plus your phone companys Access Charge. Earn miles Heathrow. How do I arrange to carry extra or overweight baggage? Passengers without a listing will be refused travel. AB2CD3 How do I find my booking reference? All flight and holiday reservation queries are dealt with by BA. Contact the airport you were in or flying to when you lost your property. Performance & security by Cloudflare. You must check the screen in the office for further information. British Airways Employee Reviews about "staff travel" Updated Nov 29, 2021. 159.65.154.158 Flybe (pronounced / f l a b i /), styled as flybe, was a British airline based in Exeter, England.Until its sale to Connect Airways in 2019, it was the largest independent regional airline in Europe. Smart national dress or company uniform is acceptable in all cabins. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Tel: 0208 513 2525 (9-12.30, Mon-Fri) If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. The action you just performed triggered the security solution. On 27-11-2018, the number worked ok but it didn't belong to the proper service.. On 06-04-2018, the number worked ok but it didn't belong to the proper service.. There will be no staff travel office in Terminal 3. If you are sure your e-ticket is correct, and are still having problems, please advise your staff travel office. Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. If you are calling from outside the UK the telephone number is +44 (0)161447 5665. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . Your booking reference consists of a combination of 6 letters and numbers e.g. Their contact details are at the end of our. It shows the number of listings and priority, but not commercial overbookings, etc. Contacting British Airways - by phone or otherwise. Seat allocation will depend on how you present yourself. USA: (Secure Flight data item added 18AUG10). No special service requirement is permitted when travelling on standby travel. (business & personal). Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. When should I check in? Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements. How can I correct a mistake with one of the names in my booking? British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. Please ensure that your attire is appropriate for the cabin of eligibility. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. Your booking reference consists of a combination of 6 letters and numbers e.g. Have you already booked? Please have your booking reference ready when you call. Contact information for British Airways (BA) Staff travel with its free or geographic phone number. Get contact details including emails and phone numbers Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. The majority of our calls are managed by British contact centres. Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern.
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