You are urged to review all pages displayed during your completion of a purchase. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. The ticket is valid only for the event, date, time, and seat location issued. (The reference number will be emailed to you immediately following submission of the online form). Hey did you end up filing a claim with Amex? All photography, filming and other recordings of the event are PROHIBITED. Disabled seating is incredible on all levels of the arena. We will require vehicle recovery service confirmation and receipts. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. a very friendly member of staff :) Date of experience: 16 February 2023. Took about 5-6 weeks and lots of following up but did get all my money back. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). Fan Update. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. Are AXS Premium tickets sold for every event? Can I get a refund for a cancelled or postponed event? This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. Terms, conditions, and exclusions apply. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. But with Event Ticket Protector, they won't need to worry. They will pursue AXS who in turn, will keep your money. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. Click Close and Add Documents to go back and add them now. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. The truth is that paying for insurance to guard against this is a waste of money. If buyers Payment Method provider does not remit payment, the transaction will be canceled. AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. What does insurance on concert tickets mean? If the event is rescheduled, we'll advise what options are available to you. By clicking a link you are consenting to this. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. We will notify you by email if this box office collection is required. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Refund policies may vary depending on promoter, venue, state or local laws. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Its for one of the Hyde Park British Summer Time concerts. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Please note that orders are processed only after a billing address and other billing information has been verified. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. (United States) Kia was extremely helpful, efficient and patient with all my questions. Feb 17. Privacy Policy Latecomers may be seated at the discretion of Client or venue. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? Please consult the seller fee information found within our Service. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Show more Show less . If you paid by credit card it may be possible in certain circumstances to. Have now given up. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. We hope that you have a great time at the show. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. Any ticket issued via the Service is a revocable license. In these cases, customer service will attempt to contact you, using the information we have on file. By browsing this website, you consent to the use of cookies. and our All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Be the first to know. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission.
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